scam $9.99 per month

scam $9.99 per month

I was scamed $9.99 every month from last month.This was owed by a trash text.I don't know what should I do for this mistake.Can you help me?

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Message 1 of 11
Expert

Re: scam $9.99 per month


haodapeng2011 wrote:

I was scamed $9.99 every month from last month.This was owed by a trash text.I don't know what should I do for this mistake.Can you help me?



call customer service, explain it to them and them place a purchase block on your phone

Message 2 of 11

Re: scam $9.99 per month

I am a person from China.I can not speak fluency English.I forgot what I have done on the text.What can I do?

Message 3 of 11
Scholar

Re: scam $9.99 per month

when you call customer care ask  Language Line for all non-English and/or non-Spanish languages. The Language Line interpreter translates information and communicates the customer's response to facilitate the call

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 4 of 11
Former Employee

Re: scam $9.99 per month

You can remove it online yourself and request a refund here:

https://cingular-oac.qpass.com/oac/html/signin.do

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Message 5 of 11

Re: scam $9.99 per month

Thank you very much.

I have cancelled the subscription and refunded $8.7 from this website.
I am not sure if I can refund all money including last month.

Thanks again.
....
Message 6 of 11
Former Employee

Re: scam $9.99 per month

You're welcome.

Message 7 of 11
Tutor

Re: scam $9.99 per month

I also got this charge on my account.  I checked the website link mentioned in previous message and it does says that "subscription inactive", however how do I request a refund? Also how do I make sure they don't do this again to my account?

 

Thanks,

Aamir.

Message 8 of 11
Expert

Re: scam $9.99 per month


viperz4 wrote:

I also got this charge on my account.  I checked the website link mentioned in previous message and it does says that "subscription inactive", however how do I request a refund? Also how do I make sure they don't do this again to my account?

 

Thanks,

Aamir.



call customer service talk to them for the refund, then request a pruchase block on the line

Message 9 of 11
Contributor

Re: scam $9.99 per month

So being realistic here how do we get this taken care of because this happened to me also I just realized last month (i did not even originally notice it on my bill) It was some text with an immediate stop im finding out I still dont really know what it was other than 10 bucks out of my pocket.... How can we do this and get a refund for the scam charge without calling and sitting on the phone for an hour with att support .... (maybe it's getting better but personally I have had several terrible encounters with att service and prefer not to twitle my thumbs with the service department) Any ideas?

Message 10 of 11
Expert

Re: scam $9.99 per month


RachealB wrote:

So being realistic here how do we get this taken care of because this happened to me also I just realized last month (i did not even originally notice it on my bill) It was some text with an immediate stop im finding out I still dont really know what it was other than 10 bucks out of my pocket.... How can we do this and get a refund for the scam charge without calling and sitting on the phone for an hour with att support .... (maybe it's getting better but personally I have had several terrible encounters with att service and prefer not to twitle my thumbs with the service department) Any ideas?


put a purchase block on the phone, it is free and only takes a phone call. Calling is the only method, they will not automagicly refund a charge without investigation - no company will

 

What it was will be documented on your bill - how it started - obtaining a "free" ringtone, wallpaper, doing some "intelligence" quiz on facebook, answering a "survery" on facebook or twitter

 

Example -

 

http://www.myxer.com/terms/?loc=f

 

look at the terms of service - payment section, now they advertise "free" items

Message 11 of 11
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