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new billing format - missing information

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new billing format - missing information

How can I find the detailed call listing that use to come with the old billing format.

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Message 1 of 7
ACE - Expert

Re: new billing format - missing information

@ericwrussell1 You can find it on-line in your account at ATT.com

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7

Re: new billing format - missing information

Please show me where… I have looked
Message 3 of 7
ACE - Expert
Solution
Accepted by topic author
Accepted by ericwrussell1
‎07-16-2018 5:06 AM

Re: new billing format - missing information


@ericwrussell1 wrote:
Please show me where… I have looked

This is on the web, on a desktop at ATT.com

Log in to your AT&T account, then click here https://www.att.com/my/#/wirelessUsage (or from the MyATT menu click My wireless-> Check usage) 

 

Then choose "Data, text & talk logs" 

From there you can sort by charge amount bringing the culprit of charges into view VERY easily.

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 4 of 7

Re: new billing format - missing information

thank you
Message 5 of 7
Contributor

Re: new billing format - missing information

My phone, for no apparent reason will not lock into my home WiFi    Every time I have to go into settings and check on WiFi    I can use, and next time I turn it on must do it all again    What can I do?

Message 6 of 7
ACE - Expert

Re: new billing format - missing information


@Somersettexas wrote:

My phone, for no apparent reason will not lock into my home WiFi    Every time I have to go into settings and check on WiFi    I can use, and next time I turn it on must do it all again    What can I do?


Does it make you type the password too or just click the nextwork name? (I get that sometimes)

 

Next time you connect, hit the circled "i" and say forget network then see what happens after the next time you type it in...

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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