Contributor
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1 Message
incoming calls got charged.
lately, i noticed that all the incoming calls got charged even if i don't pick up the phone. i never have this problem before. the duration is always between 7 to 12 seconds according to at&t phone log. it is happening at least once or twice a day. and the caller numbers are random. how can i stop or solve this problem? i am a go phone customer for two years. never had this issue until late last month. please help! i am losing my prepaid amount slowly and surely. i can't find anyone(even the at&t store that i got my plan from) to help me on this yet. in the past if i don't pick up the phone the duration always stays at 0 seconds and i don't get charged for it. not anymore! thanks!
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hi @ihearu,
This is definitely not the type of experience we wish for you to encounter. I would be just as concerned if this happened to me as well. You've come to the right place . Let's make sure you receive the support you deserve.
So we can work together to ensure this is taken care of, can you please send us a private message to @ATTCares with your full name, account number, and the best method of contact. This way, I will be able to research further into this.
I hope to hear from you!
Vanessa, AT&T Community Specialist
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
7 years ago
Hello @ihearu
Thank you for posting. To contact Vanessa and our ATTCares team, please send us a private message by clicking here (you will need to log into the Forums online, please do not reply to the email notification). In your message, please include your full name, phone number, account number and the best time you can be reached.
Please let us know if you have any questions.
Thank you,
Dmitriy
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