Tutor
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2 Messages
iPhone 7 $650 trade-in - device received but gave a gift card of $150 instead of $650
AT&T has really scammed me. Despite repeated calls, their standard response is that they will escalate to Tier-2 support and they will contact me by email. No email received and no credit either. I have called more than 5 times since Nov 2016.
Shame on you AT&T.
Gary L
ACE - Expert
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16.5K Messages
7 years ago
@amanchan We're glad you ame here for help!!!
A few questions before making suggestions (suggestions are generally based on the answers you give😞
1. What model iPhone did you trade in?
2. Your purchased your iPhone 7 specifically when? (or order date)
3. You turned off Find My iPhone?
4. The turned in iPhone was definitely 100% paid off?
5. You purchased the new iPhone on Next?
6. You haven't been late for any of your payments since you purchased?
7. You turned it in at the AT&T store or in the mail?
8. What date did you turn in the iPhone?
9. Your receipt for turning it in said $0.00 for the trade in?
10. You removed the 4-digit passcode from the iPhone?
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