iPhone 7 $650 missing trade in credit

Me too [Per Guidelines:  Keep it Relevant and Appropriate]. you can not believe how many times I called 611 and how many times went to store today I called 6times 611 and every time difference person but they do the same thing told me hold on and I waited more than 5mins they hangup the phone what can I say what can I do {Inappropriate content removed}

They took my 6+ too. Never gave me my $650 credit. It's been since October. Straight Grand theft. nothing but run-around from 611...

@Fixit11165

@OfcrRob

Do you have the receipt for purchase?

Do you have the receipt for trade in?   Or Post office mail receipt?

If you do, send a message to @ATTMobilityCare with your contact information and copies of the receipts.  

I've had the same issue and I've been dealing with it since September! I've spent 10 + hours on the phone with att, had three cases opened, and att had promised call backs and resolution and I haven't seen any of it. I traded my phone in at the store but they think the store made an error and shipped it to the wrong department. They've got my blood boiling!

[Legal discussions are not permitted per the Guidelines]

@Justfixit123

Go back to the store and get a print out of your receipt.  

Then send a copy by message through the forum to @ATTMobilityCare

If you held up your end and have the papers to prove it, ATT has to pay up.

@Justfixit123

Once you have proof in hand, no more games.  Either they pony up, or file a BBB compliant.  

It isn't right if you have the proof.