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iMessages not showing up on text logs

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Teacher

iMessages not showing up on text logs

Since AT&T went to a new billing format, text messages via iMessage (iPhone to iPhone) do not show up on text logs.  Is there any way to view all text messages including iMessages?  

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Message 1 of 24
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎04-02-2019 1:47 PM

Re: iMessages not showing up on text logs

iMessages have never shown up on AT&T text logs. They are just data and AT&T has no access to them.

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Message 2 of 24
Teacher

Re: iMessages not showing up on text logs

You are wrong.  I looked at my old paper bill and numbers texted thru iMessages did show up.  Since they went to a new paper bill format, calls, text and data logs are not listed at all.  I can view the logs online, but iMessages are not displayed.  So why did AT&T decide not to include a record of all activity on the new paper bills?

Message 3 of 24
ACE - Expert
Solution
Accepted by ACE - Expert (ACE - Expert)
Accepted by GLIMMERMAN76
‎03-28-2019 8:00 AM

Re: iMessages not showing up on text logs

No, he is not wrong. iMessages have never been on the text log. iMessage is an Apple system, ATT has no access to their system and never has. Any number you see on old bills just mean those were not iMessages. You do realize that not all iPhone to iPhone messages are necessarily iMessages, yes? 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 4 of 24
Tutor

Re: iMessages not showing up on text logs

Sorry, but I am looking at my online bills from last 6 months & ALL my messages are on there.  now not only are imessages not showing up, but neither are android.   so this person is NOT wrong.   

Message 5 of 24
ACE - Expert

Re: iMessages not showing up on text logs


@Cef218 wrote:

Sorry, but I am looking at my online bills from last 6 months & ALL my messages are on there.  now not only are imessages not showing up, but neither are android.   so this person is NOT wrong.   


Yes, they are. iMessages have never been on the ATT bill or text log, period. You can either believe it or not but it is a fact. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 24
Tutor

Re: iMessages not showing up on text logs

I am freaking looking at them!!   lol.     my last 6 billing periods are showing them.   not current period but previous are.  I don't know who you are or who you think you are but don't you dare call me a liar.  I have a work ticket now from AT&T because they see the previous months too. I certainly have no reason to question it if it wasnt happening.  Iv had the same# & been with AT&T since 1995.  you need to get a life and an attitude adjustment.  u really think people just make these questions up?  how dare you!!

Message 7 of 24
ACE - Expert
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎04-29-2019 9:21 AM

Re: iMessages not showing up on text logs

@Cef218 I’m not calling you a liar. No reason to get defensive. If you see a message in your message log, then it was an SMS or MMS message, not an iMessage. Like I said, you can either believe me or not but iMessages have never been in ATT’s message log. As has been stated before, iMessage is an Apple system and ATT does not now nor have they ever had access to Apple’s messaging system. That is simply stating a fact but go ahead and believe whatever you want. I’m sure there is an explanation for what you are seeing but iMessage in your ATT message log is not one of them. I hope you realize that an iPhone may send a message as both an iMessage and as an SMS/MMS message, so you might think you are seeing iMessages in your log, but you aren’t.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 8 of 24

Re: iMessages not showing up on text logs

Think about this: You can send an iMessage from a WiFi-only iPad, even if you don't own an iPhone. That is a device that is not even physically capable of communicating with AT&T's network. It is literally impossible for AT&T to have a log of your iMessages, and if they did somehow, it would actually be indicative of a massive data breach and invasion of privacy.

Message 9 of 24
Teacher

Re: iMessages not showing up on text logs

I know that all my texts, iMessages included, were displayed on my old paper bills.  It would be nice to have a log of ALL texts.  Is there an AT&T person out there that can help?

Message 10 of 24
Associated Member

Re: iMessages not showing up on text logs

Turn off Imessage &/or de-register your number from iMessages if you want every text to show up. That's realistically your only answer

How to Deregister iMessage

*I am a trusted partner that is associated with AT&T, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 24
Teacher

Re: iMessages not showing up on text logs

Here we go again.  I know that my old paper bills showed all texts, including iMessages.  I just now looked at them again.  I know this because there are certain numbers that I've texted that were through iMessage and they appear most frequently.  They were never displayed online, but I do know this.  There were times when I was unable to text using iMessage and I had to text through SMS or whatever you want to call it, and those did show up online.  

Message 12 of 24
ACE - Expert

Re: iMessages not showing up on text logs

Here we go again.  

Yes, here we go again indeed.

I know that my old paper bills showed all texts, including iMessages.  I just now looked at them again.  I know this because there are certain numbers that I've texted that were through iMessage and they appear most frequently.  They were never displayed online, but I do know this.  There were times when I was unable to text using iMessage and I had to text through SMS or whatever you want to call it, and those did show up online.  

You don’t appear to understand the difference between SMS/MMS and iMessage, so let me try to explain. iMessage is Apple’s messaging system. When you send or receive an iMessage, they go through Apple’s servers. ATT does not and can not see them to put on your bill.  If you do see a message on your bill, that means the message was sent through ATT’s messaging servers. What you believe were iMessages were not iMessages. When you send messages to another iPhone, your message app will first try to send via iMessage but will then send as an SMS/MMS message and sometimes will even send through both systems. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 24

Re: iMessages not showing up on text logs

Your claim that you are 100% sure you saw iMessages on your AT&T bill is literally just as absurd as saying you are 100% sure you saw iMessages on your water bill. Posting it over and over only proves that you don’t understand how iMessages work. iMessages are encrypted, and even if AT&T deliberately tried to spy on them, it would not work.

 

Please pull up the messages in question on your iPhone and tell us if the bubbles are blue or green.

Message 14 of 24
Teacher

Re: iMessages not showing up on text logs

I'm not saying I want to see the message body itself, I just wanted a log of the numbers made through texts, whether it was through iMessage or not.  As I'm looking at one of my old bills, looking at Data Detail, under the heading type/unit, what is the difference between "MTM Text Message" and "Text Message"?

Message 15 of 24
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