extremely angry

Highlighted
Tutor

extremely angry

i have spent the last hour of my life on the phone with at&t. a couple months ago i gave up my unlimited data plan and moved to a 15 gig family plan. the gentleman who helped me told me how much my phone bill would be after this. IT HAS NEVER BEEN THE AMOUNT HE QUOTED ME. It is at least 60 dollars higher per month.  I spoke to a customer service rep for 0ver 30 minutes today who finally said, "oh, i can only talk about your cell service. you have a bundled plan"...WHAT??? I pay ONE bill. Have we really gotten so smart that we are THAT STUPID? how many departments do i need to speak to in order to address this issue. If i was told my bill would be one amount if i give up my unlimited data, and i do give up my unlimited data, AND THEN MY BILLL is NEVER the amount i was quoted IS THAT LEGAL???? I believe it's called THE BAIT AND SWITCH. After being transferred at least 3 times and each time being sent back into the same answerwing system, and spending AN HOUR doing this, I hung up. When I transfer my cellular and home service - both of which i have had for over a decade - and you lose my money - maybe you won't feel it. but if enough people tired of getting ripped off, do something about, maybe you will. I kept asking to be transferred to someone who could talk to me about my total bill - apparently this person doesn't exist. I am beyond livid. what a sense of futility i feel about my service and this company. i can't get rid of AT&T fast enough. why is there not someone there who takes calls from people who have reached the end of their cellular rope? or are there SO MANY of us, the wait time is 6 minutes??? unacceptable.

Message 1 of 11
Tutor

Re: extremely angry

and my next stop is Twitter and Facebook. After that additional forums - I am going to spend at least twice as much time as I spent on hold today, complaining on social media - it seems a logical formula.

 

Message 2 of 11
Community Manager

Re: extremely angry

Hello, kftpville!

 

Thanks for posting. I'm so sorry to hear about your recent billing issues. We would appreciate the opportunity to look into this for you, so please click here to send us a private message with your contact information, the best time to reach you, and a brief desccription of the issue.

 

You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 11
Contributor

Re: extremely angry

I'm experiencing the same extact problems. AT&T rep promised that my bill would be no higher than $170 and then all of a sudden the bill is $250! Oh but of course, it's not AT&T's fault and they will NEVER honor their rep's word. Instead of my discount applying toward my entire bill, it only applys toward the main line.  If I knew I would be paying this price I would have went to prepaid and had unlimited.

 

[Inappropriate content removed]

Message 4 of 11
Contributor

Re: extremely angry

With my corporate discount we moved to the Mobile Share Value program - advertised as $100 + 4 X $15/phone or $160 for four phones. I do it with three phones and am quoted $122 if I switched.  I get charged $164 and ATT says I am saving money.  The $160 is if you never upgrade phones after Feb. 2014.  If all four phones are upgraded, it will be $260/month - ripoff.

Message 5 of 11
Tutor

Re: extremely angry

This is pretty much EXACTLY my situation. Did you spend an hour on the
phone with them only to be told, "OH, you need to decide whether or not you
want to speak to our land line department or Cellular department". I said,
I pay one bill - I want to speak to someone who can talk to me about my
WHOLE bill. I might as well have asked them to cure cancer. They are
reprehensible. Now, instead of attempting to contact me, they won't even
TRY to call me until I respond to them yet again and tell them WHAT TIME to
call me. Really? I'm not so old that I don't remember the good old days of
customer service immediately trying to rectify the situation without
requiring another action on the part of the customer. It's a phone - call
me. If I'm busy, leave a message with a number and I will call you back.
Honestly. Common sense is a rare commodity these days. I don't expect a
satisfactory resolution. I'm going to break my contract [Per Guidelines:  Keep it Relevant and Appropriate].

Message 6 of 11
Tutor

Re: extremely angry

they NEVER tell you what your actual bill will be. I think it should be
illegal. It's at the very least unethical. Even when you ask them what your
total bill will be with fees, taxes, etc., they don't tell you the truth.
Companies aren't held accountable anymore. It's a shame.
Message 7 of 11
Tutor

Re: extremely angry

IT GETS BETTER! (NOT)

 

I was contacted by someone in the "Social Media" department. She spoke to me like a human being. Got the details of my complaint. Said she would call me back. SHE NEVER CONTACTED ME AGAIN. I actually believed someone was going to address my complaints. SO MUCH FOR CUSTOMER SERVICE.

Message 8 of 11
Tutor

ISSUE STILL NOT RESOLVED

 I am being charged more than I was told I would be. This is after i agreed to give up my grandfathered unlimited data plan. They assured me I would never max out my data - because of my history. Now we get warnings every month about how we are maxing our data and how they will automatically charge us for additional data for our convenience. I have never gotten a satisfactory answer from them. EVER. RIPOFFS. CRIMINALS.I have been texted by AT&T AND contacted by a "social media" specialist. the "specialist" never called me again after she got my information. The "text" that i responded to got no results either.

 

Disgusted with this company.

 

[Innapropriate content removed]

Message 9 of 11
Community Manager

Re: ISSUE STILL NOT RESOLVED

 

Hello @kftpville 

 

I'm sorry for any inconvenience. I looked up your case and the last communication I see is an email from the Social Media Care manager asking for more information, account number and name. It might have gotten lost in your emails or a spam folder. You can send us another private message if there is a better contact address you'd like us to use.

 

There is a new promotion that AT&T is running right now. For a limited time you can double your data plan for no extra cost, so you can upgrade from 15GB to 30GB for the same price. This can help you with your data issue. You can call customer care to request this change or include a request in your private message.

 

Please let me know if you have any other questions.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 11
Tutor

Re: ISSUE STILL NOT RESOLVED

I spoke with the Social Media Specialist. She called me on my phone. I gave
her my information. SHE NEVER CALLED ME BACK AGAIN.
Message 11 of 11
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.

Additional Support