corporate complaint

Every time I have to deal with at&t it's a problem. At&t never keeps there word. I'm always being lied to. My second month I had the service, my service was disconnected for none payment because I was being charged for a phone I didn't have or want on my account. The rep credited my account the 50.00 and restored my  service. Att then billed me for a 50 disconnect reconnect fee on the following bill. Which I have +1Never gotten resolved. One of my cable boxes constantly looses signal and restarts. I had a tech out to repair it. It still does the exact same thing. My experience had been very poor and unexceptionable.

On 9/29/27 I called at&t to transfer my service to my new apartment. I was told I could no longer keep my U-verse, I would have to switch to dish. I was on the phone for 4 hours, the guy ( AT&T Sales Representative Name: GINUS IGWIKE) signed me up for directv. The install was scheduled for 9/30/2017. I advised him that's not what I wanted. I then contacted my property manager who advised me that the information I received from at&t was incorrect. The property manager advised me to call at&t back. I immediately called at&t back after 20 minutes the rep transferred my current U-verse service to my new apartment. He advised I would have the same install date 9/30/2017. I then had to wait on the line for directv so I could cancel the order that at&t made.

9/30/2017 Now I have been sitting in my new apartment all day waiting on the tech to come for my install. But in true at&t fashion no one has showed up or called. I have been on the phone 21 minutes and still have no resolution. Just a lot of hold time. Now I'm being transferred to technician. Now on the phone 35 minutes no resolution. She states she is talking to a dispatcher. About an hour and 30 minutes into the call, she comes back on the line and advises me that the network had some issues. But I watched about 7 people in my complex get new service today. I also talked to one of the techs in front of my building and he had advised me that at&t had two work orders for my address. 1 for an install and 1 for a repair. But he wasn't sure why no one showed up to do the work. Anyways she then advised me I would have to wait til the following Monday to get service. She said she would call me back to follow u but that also never happened.

Then I decided to complete the switch from Verizon to at&t wireless. the first person I dealt with was the guy who lied to me about the U-verse on 9/29/2017. He was setting up the wireless service and get the port info he advice he would send out new device and I would then give Verizon there devices back and at&t would pay off the devices. I told him a had to confirm everything with my employees first. He gave me his email and also emailed me to call back once we decided. (gi321f@us.att.com) AT&T Sales Representative Name: GINUS IGWIKE.

10/6/2017 I called at&t back to complete the order, when the rep advised me I had to keep the Verizon devices for at&t to pay them off. She stated she would send me sim cards via mail for my Verizon devices. She told me to activate the cards and that would complete the ports. I waited approximately 5 days. The sim cards never came.

10/11/2017 I then went into the at&t store at 1545 Hilliard Rome rd Hilliard oh 43026. I was helped by Dylan Gumm. Dylan stated my account was all messed up and he was unable to fix it. He contacted his managers and business representative to get further assistance on the matter. Dylan also advised me I would have to get new phones with porting my 3 lines from Verizon for att to pay the Verizon devices off. Dylan apologize he was not able to help further. But Dylan assured me his business representative would fix my account and give me a call first thing 10/13/2017. I left two numbers to reach me at.

10/12/2017 The next day I waited and waited to hear from at&t. No one reached out to me. I called down to the Hilliard Rome store and spoke with a young lady. She advised me she would check into it. She again took my number and assured me she would give me a call back. Never heard from her. I called back about two hours later for an update. The young lady I spoke with put me on hold. When she came back to the phone she advised she had contacted the business representative and he had not had a chance to look at my account, but he would do so and call me back. I never heard from anyone so at 6pm on 10/12/2017 I went into the store. A young lady sat me at a table and tried to figure things out. I verified that I would need to get new devices for at&t to pay for my Verizon devices. She advised me that was correct. So she went to the back to speak to her boss about the account. She came back and advised me I need to call Verizon and have them cancel the ports. I asked her for a number for corporate. She have me 1800-331-0500. Her manager then came to the table and told me come to the store on 10/13/2017 and she would start a new account.

This is the worst servicve I have every had. It seems like no one in this company really cares about there customers. I need this resolved as soon as possible. This is affecting my business and employees and its unexceptionable.