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att july 1st policy change doubles data

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att july 1st policy change doubles data

i see the att policy change effective july 1st has double some users data and charges 10 dollars more for it.  Why i ask did my bill go up 50 bucks overnight then when i authorized no changes?

Policy says for 25 gig plans will double to 50 for 10 bucks more, mine went up 50.  I have already cancelled my directv as a result and will now be cancelling 400 bucks in services from att as 5 reps have been no help.  great work att, get ready to lose thousands of customers

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Message 1 of 20
ACE - Master

Re: att july 1st policy change doubles data


@reeddust wrote:

  Why i ask did my bill go up 50 bucks overnight then when i authorized no changes?

 


Well, we know where $10 (plus tax) came from. What else is different on this bill to cause the additional $35~$39? Compare this bill to your last bill. 

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Message 2 of 20
ACE - Expert

Re: You don't need to ask the internet, just look on your bill


@reeddust wrote:

i see the att policy change effective july 1st has double some users data and charges 10 dollars more for it.  Why i ask did my bill go up 50 bucks overnight then when i authorized no changes?

Policy says for 25 gig plans will double to 50 for 10 bucks more, mine went up 50.  I have already cancelled my directv as a result and will now be cancelling 400 bucks in services from att as 5 reps have been no help.  great work att, get ready to lose thousands of customers


Look at your bill and see what the $50 is for.   It's not just lumped in there, there will be line items for it.  

I'm thinking that $10 will be lumped into your plan price, but where is the other $40?

 

 

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Message 3 of 20
ACE - Sage

Re: You don't need to ask the internet, just look on your bill

As suggested l read your bill.  How much was the data plan last month?  How much is it now?

If the base price went from $110 to $120, the increase is somewhere else.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 4 of 20
Tutor

Re: You don't need to ask the internet, just look on your bill

I too have serious issue with the Mobile Share Advantage changes (http://www.att.com/msaupdate)

 

I also was not notified.  I attempted to be restored back into my original plan (I was on the 16GB plan previously) through cust svc (backoffice ticket) and was just notified this morning it cannot be completed.  So ATT successfully changed my plan & started charging me $10/mon more WITHOUT MY AUTHORIZATION.  Wow.  I don't usually do it, but I'm filing a complaint with my state's attorney general office.

Message 5 of 20
Mentor

Re: You don't need to ask the internet, just look on your bill

Bottom line is that the price of the plan you are on went up 10 dollars, to soften the blow ATT gives you twice the data.

You can change plans to a lower cost if you want. I still don't understand what the problem is. The same thing happened to me.

Message 6 of 20
ACE - Sage

Re: You don't need to ask the internet, just look on your bill


@jmgural wrote:

I too have serious issue with the Mobile Share Advantage changes (http://www.att.com/msaupdate)

 

I also was not notified.  I attempted to be restored back into my original plan (I was on the 16GB plan previously) through cust svc (backoffice ticket) and was just notified this morning it cannot be completed.  So ATT successfully changed my plan & started charging me $10/mon more WITHOUT MY AUTHORIZATION.  Wow.  I don't usually do it, but I'm filing a complaint with my state's attorney general office.


So change to the Flex plan. 

Your old plan was $90

The Flex plan for 20 gigs is $90 with Auto pay and paperless discount.  Same terms, same advantages.  4 more gigs

 BTW, ATT did notify by email and on your previous bill.  If you didn’t read one, the hope is you might have read the other.  They cant force you to read ahead of time.  But you can go back and read the notice now.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 20
ACE - Master

Re: You don't need to ask the internet, just look on your bill


@jmgural wrote:

I too have serious issue with the Mobile Share Advantage changes (http://www.att.com/msaupdate)

 

I also was not notified.  I attempted to be restored back into my original plan (I was on the 16GB plan previously) through cust svc (backoffice ticket) and was just notified this morning it cannot be completed.  So ATT successfully changed my plan & started charging me $10/mon more WITHOUT MY AUTHORIZATION.  Wow.  I don't usually do it, but I'm filing a complaint with my state's attorney general office.


There's nothing your state's attorney general (or any other agency) can do for you. AT&T changed what is included in your plan and how much is costs; it doesn't need your authorization to do so. TV providers have been doing the same thing for years: packages increase in price and have different channels--sometimes more, sometimes fewer. 

 

You can either keep what you have, find a different AT&T plan, or find a different provider. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 20
ACE - Expert

Re: You don't need to ask the internet, just look on your bill


@jmgural wrote:

So ATT successfully changed my plan & started charging me $10/mon more WITHOUT MY AUTHORIZATION.  Wow.  I don't usually do it, but I'm filing a complaint with my state's attorney general office.


I'm confused. What makes you think they need your authorization to do a price increase?

Does your cable company? or Gas company? or Electric company?

I've never given any of these companies authorization to raise my price.

 

Cable companies change what plans include all the time in terms of the channels and internet speeds. And change the prices.

 


@jmgural wrote:

 I also was not notified. 

Please check your printed bill or the online PDF for the previous few months, some people have been talking about these changes for at least a month now, generally before their bill changed.

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
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Message 9 of 20
Tutor

Re: You don't need to ask the internet, just look on your bill

So change to the Flex plan. 

Your old plan was $90

The Flex plan for 20 gigs is $90 with Auto pay and paperless discount.  Same terms, same advantages.  4 more gigs

 BTW, ATT did notify by email and on your previous bill.  If you didn’t read one, the hope is you might have read the other.  They cant force you to read ahead of time.  But you can go back and read the notice now.

No email was received unfortunately.  Fine, I didn't get it.  They said you could opt out and stay on the previous plan.  Again, fine, put me back into the previous plan (I'll pay for the few days under the changed plan).  Nope, now they have said you can't go back.  Regarding the 20GB for $90 w/ auto pay & paperless discount, on my session with the ATT website its showing 20GB for $128 (and you can save $10 bucks off that)

 

You can either keep what you have, find a different AT&T plan, or find a different provider.

I just read that I can terminate the service agreement by notifying in writing, thanks for the reminder, I may just do that now.  ETF and promo item payment do not have to be paid, ATT cust svc failed to mention this point to me.

 

some people have been talking about these changes for at least a month now, generally before their bill changed.

sorry, I've not had time to patrol community forums for forthcoming billing changes

 

 

 

 

 

Message 10 of 20
ACE - Expert

Re: You don't need to ask the internet, just look on your bill


@jmgural wrote:

I just read that I can terminate the service agreement by notifying in writing, thanks for the reminder, I may just do that now.  ETF and promo item payment do not have to be paid, ATT cust svc failed to mention this point to me.

You need to understand that NEXT payments are NOT an ETF charge. You sill owe for Next payments if you cancel your account. Next is not a contract, it's like a 0% credit card, if you cancel the credit card account you still owe the money for the devices you purchased.

 

Even if you have a contract on a device (not as likely these days) if they said they'd give you the old plan back, then you need to make sure you CANNOT get it back before you cancel (and get that in writing somehow). Because after you cancel if they say "sure you can get it back", it's going to be your issue, not AT&T's.

 

some people have been talking about these changes for at least a month now, generally before their bill changed.

sorry, I've not had time to patrol community forums for forthcoming billing changes

 No one says you have to patrol, the point was people were seeing it on their bills IN ADVANCE.

 

They said you could opt out and stay on the previous plan. 

Where did you get this information?

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 20
ACE - Master

Re: You don't need to ask the internet, just look on your bill


@jmgural wrote:

No email was received unfortunately.  Fine, I didn't get it.  They said you could opt out and stay on the previous plan.  Again, fine, put me back into the previous plan (I'll pay for the few days under the changed plan).  Nope, now they have said you can't go back. 

 

I'm not sure why you were told that you could change back to your "previous plan" as your plan didn't change. Only what is included (and the price) did. 

 

You can either keep what you have, find a different AT&T plan, or find a different provider.

I just read that I can terminate the service agreement by notifying in writing, thanks for the reminder, I may just do that now.

 

You don't have to do it in writing. You can port your number to a different carrier or call and cancel (if you don't want your number).

 

  ETF and promo item payment do not have to be paid, ATT cust svc failed to mention this point to me.

 

You don't have an ETF. I'm not sure what you mean by "promo item payment." If you purchased something and received a promotion (like BOGO), you will no longer qualify for the promotion, and you will have to pay for it just like anything else you buy .

 

some people have been talking about these changes for at least a month now, generally before their bill changed.

sorry, I've not had time to patrol community forums for forthcoming billing changes

 

 I think the point was that notification did go out because others mentioned it before the change went into affect.

 

 

 

 


 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 20
Contributor

Re: AT&T Mobile Share Flex Plans from AT&T

Very disappointed with the Mobile Share Plan changes. An increase in pricing warrants an account alert or notice, not verbiage buried on page 3 of a statement. Since I don't use anywhere near the data on my original plan, I thought I would just lower the plan. However, the lower plan costs MUCH more than the unwanted higher GB plan, even with a national account discount. Customers are left with no choice except to change providers, which I'm strongly considering after over 10 years. 

Message 13 of 20
ACE - Sage

Re: AT&T Mobile Share Flex Plans from AT&T


@Susanmc wrote:

Very disappointed with the Mobile Share Plan changes. An increase in pricing warrants an account alert or notice, not verbiage buried on page 3 of a statement. Since I don't use anywhere near the data on my original plan, I thought I would just lower the plan. However, the lower plan costs MUCH more than the unwanted higher GB plan, even with a national account discount. Customers are left with no choice except to change providers, which I'm strongly considering after over 10 years. 


I assume you are on the Mobile Share Advantage plan and have received the price and data increase.  

You were notified before the increase by email 2 months ago and on your bill once month ago.  ATT can notify you, but they can’t make you read the notices, that’s up to you.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 20

Re: AT&T Mobile Share Flex Plans from AT&T

Like the other poster, I never received an email.  I do now see it was buried on the bill.  Why not an alert or notice on the online account like is done for other communications? I found out with the new bill as well.  Not only was the price increased $10 a month, but the autopay discount of $10 was removed as well.  So, it is a $20 a month increase for more data than I have ever used.  To reduce to something close to what I already had is about the same price as the new increased plan.  So, it is a sneaky way to increase someone's bill $20 a month (nearly 12%!) by making it look as if they are giving you something additional  

Message 15 of 20
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