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any tips on how to get thru to a representative who knows what they are doing?

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any tips on how to get thru to a representative who knows what they are doing?

i have a monthly account on auto-pay. i've been on troubleshooting my apple watch for over an hour with no solution. now i am with the billing department waiting for a credit that's been promised and they have me on hold for over 30 minutes. i have to go but want my credit. any tips on how to get through to a supervisor and end this?

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Re: any tips on how to get thru to a representative who knows what they are doing?


@jamielauren wrote:

i have a monthly account on auto-pay.

 

I'm not sure how that's relevant

 

i've been on troubleshooting my apple watch for over an hour with no solution.

 

Troubleshoot with Apple. AT&T reps are smart watch experts. 

 

now i am with the billing department waiting for a credit that's been promised and they have me on hold for over 30 minutes. i have to go but want my credit. any tips on how to get through to a supervisor and end this?

 

It depends on why you're wanting credit. Just because one was "promised" doesn't mean it will be easy to get to someone who can or will issue said credit. 


 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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