04-18-2014 9:50 PM
I was a long time customer of AT&T (over 10 years) and recently switched to a new provider after years of putting up with at&t's awful billing system. There are ridiculous hidden charges and a serious lack of transparency. I had to call countless times to discuss new charges on my bill that would pop up out of nowhere. I got so sick of it sometimes because of how time consuming the process was that I ended up overpaying so as not to deal with this horrendous company. Had it not been for At&t's contract with apple, I would have left long ago.
Even now, I continue to be billed by at&t after having terminated my plan 3 months ago!!! my online login was immediately blocked after termination, and I was not able to stop to autopays. To date, I have been charged over $300 in fees for absolutely nothing. This is beyond frustrating. When I even hear the name AT&T, i get upset because of all the wasted time and stress i have endured. Not only that, the customer service was never helpful. I had to call 8 times just to get my phone unlocked (luckily accomplished by the only useful customer service rep). Managers never called as promised. Even the customer service has improved, at&t is still far worse and far more expensive than other service providers.
The purpose of this posting is to vent my ten years of frustration and warn google searchers to steer clear of at&t until they get their act together. Hire some consultants to help you with your ludicrous billing program that qualifies for investigations into fraudulent activity. I have been rallying all my friends with At&t to leave. I am so much happier with my current provider who charges 50% less while giving me unlimited minutes, data, and texting. however, i'd even pay double at&t rates to reduce all the stress they give me.
04-20-2014 3:45 PM - edited 04-20-2014 3:46 PM
Here's the funny thing... I've found out that most big carrier's (AT&T, Tmobile, Verizon, Sprint) actually use the same billing system.
These billion dollar companies are obviously going to have a billing system that works. The only bottle-neck in this situation is the customer and not understanding fees / extra charges.
Have some common sense:
Do you think billion dollar companies are going to risk (adding on pennies, dollars, or smaller amounts onto customers bills) and risk the event of getting caught. They would: need to pay back the customers in the amount that they "scammed", and they would need to pay a hefty fine. Obviously not a sound business tactic (because this doesn't exist with AT&T nor the other carriers... because they're not stupid)
Another funny thing, is that AT&T does add on some extra small charges.. but they explain what all the extra charges are for (on the website).
Another funnny thing is some of your friends might have early termination fees, so if you rally them they might have to pay these fees.. so you might wanna think that out too.
Here's a copy of my last bill and some of the "fraudulent fees":
Surcharges & Fees Administrative Fee$0.61 Federal Universal Service Charge−$0.35 Municipal License Surcharge−$0.26 Poison Control Surcharge$0.07 Regulatory Cost Recovery Charge$0.62 Relay Service Device Fund Surcharge$0.05 Utah Universal Service−$0.06 Total Surcharges & Fees$0.68 Government Fees & Taxes 9-1-1 Service Fee$0.08 City District Sales Tax - Telecom−$0.05 City Sales Tax - Telecom−$0.07 County Sales Tax - Telecom−$0.06 Local Wireless 911 Surcharge$0.61 UT State Sales Tax - Telecom−$0.34
Yeah, these are definitely fraudulent and we should definitely get the FBI and the FCC involved.
If you're so stressed about a simple bill, then maybe the bill isn't the problem, you may want to rethink your life as well as what ELSE you might be stressing about.
07-14-2014 12:59 PM
Seriously? Your fees from your last bill were truly that low? My typical monthly bill is about $86 and my fees are much more than just a few cents. What kind of plan are you on? The $10 a month former AT&T employee plan?
BILL BEFORE EXTRA FEES: $74.99
MY LAST MONTH'S SURCHARGES, FEES & TAXES
Administrative Fee 0.61
07-29-2014 1:49 PM
I have the same problem. I am looking into various government agencies and researching a lot of this stuff on my own recently. Trying to develop and exact rubric for these charges.
12-05-2014 8:30 AM
Most of the frustration with AT&T's surcharge fees/taxes is not that people think they are being intentionally overcharged. It is that there is no clear explanation for how those fees are determined. Even that link AT&T sends folks to input your zip code and look at the fees for your state--that is not helpful. What we would LIKE to see is specific calculations/details for HOW these percentages are being applied.
When I compare my bill to other friends bills with similar plans in the same county/state..mine is twice as high in Surcharge/Taxes and i still have not been given any type of explanation why.
Lets use the earlier mentioned Florida as an example. Lets say I have a $126.99 plan which includes a 3GB shared plan with 2 phones... and 1 phone has device protection for $6.99 a month. $40 "rate plan" + $40 "access fee for phone 1" + $40 "access fee for phone 2" + $6.99 device protection. Total bill BEFORE mysterious taxes is $126.99....
Florida Communications Tax is 9.17%. Great! How EXACTLY is that applied to my bill? Is it applied to the FULL rate plan? or just the "Rate plan" portion of the rate plan? (Thats a debate for another day with the absurd way they apply their corporate "discounts" by only applying it to the $40 portion called 'rate plan'.... but not the other $80 "access fees" that ARE included in the "Rate plan" when taxes are applied.. LOL...save that debate for a different thread....$4.00 discount? haha)
Anyway, back on topic... Florida communications tax.
Is this 9.17% tax applied to the total $126.99 (including the device protection) and then divided in HALF so it shows the same on both lines?
Is the 9.17% tax applied only to the $120 portion and NOT include the $6.99 device protection?
Or, if AT&T billing had any decent consistency, is this tax applied ONLY to the "Rate plan portion" of the bill, which, according to discount definitions, would be only $40...since the other $80 dollars in access fees are not technically "rate plan" (at least not when it comes time to offer your corporate discounts)
Which is it? An answer to this example would likely explain the answer to all other surcharge/taxes questions since everyone can see the states tax percentages up front. I am well aware Florida residents are getting shafted due to 4th highest wireless tax in the country...not looking for a handout here AT&T--just transparency on exactly how these fees are calculated.
12-05-2014 8:45 AM
12-05-2014 10:22 AM
Here are the numbers if you feel like trying the math. I have already tried several permutations of the math, and cant get the numbers to match.
We have 2 lines, so it looks like they split it in half and charge each line the same:
Line 1 Charges:
Surcharges & Fees
12-05-2014 10:43 AM
12-05-2014 10:55 AM - edited 12-05-2014 11:11 AM
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!