Contributor
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3 Messages
Won’t let me pay bill with checking account
I’m trying to pay my bill with my checking account but for some reason I don’t have the option to. I’ve tried both online and over the phone. Now, my account is suspended and I need my phone! My bank issued me a new debit card but it hasn’t come in the mail, and I don’t have a temporary. HELP!!
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.5K Messages
6 years ago
Hello @breannaalisse!
We want to help! You're more than welcome to visit your nearest AT&T store to submit a payment for your account. Also, you may want to check with your financial institution to ensure your checking account isn't blocked.
Hope this helped!
Lar, AT&T Community Specialist
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breannaalisse
Contributor
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3 Messages
6 years ago
Even without my debit card?
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ATTHelp
Community Support
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231.5K Messages
6 years ago
Hello!
By visiting one of our stores, you’re able to submit a payment via cash or check. Also, were you unsuccessful at paying your bill through customer service or dialing *PAY (*729) from your wireless phone or simply using the AT&T app on your device?
Let us know so we can assist!
Lar, AT&T Community Specialist
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breannaalisse
Contributor
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3 Messages
6 years ago
When i use the pay hotline and put in my info, it will not accept the bank account. Also, when I try online/app it doesn’t have the option for a checking account.
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ATTHelp
Community Support
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231.5K Messages
6 years ago
No worries! We've got you covered.
Look for a private message (PM) by clicking the Forums Inbox. After locating the PM from ATTCares, please reply to my message with your specific account details.
I look forward to hearing from you!
Lar, AT&T Community Specialist
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Lamishap
Contributor
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1 Message
5 years ago
I want bank in more to what with get it where pay money up today on save me should check it out get in save long of on save okay me now
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longtimecstmr
Contributor
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1 Message
5 years ago
AT&T doesn't care!! Seriously! After talking to two, level one customer service employees, and being put on hold multiple times, the answer to my not being able to use the stored bank account information to pay my bill is that there is a technical issue, try later? Yeah right! I've worked for a call center before and understand the final response I got.
I'm trying to pay my bill using my stored bank account info and can't.
I've been an AT&T customer since 1998. It's time to move on to a company truly focused on customer service and not just customer friendly and profits!
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MicCheck
ACE - Expert
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14.2K Messages
5 years ago
It sounds like there is a technical issue preventing you from doing so at this point. You should either wait and try again or pay a different way.
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Rennos123
Tutor
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5 Messages
5 years ago
Att blocked check online and phone I put in wrong checking info be mistake, if I go down to the Paystation can I pay with a check ?
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Amyshelton2016
Contributor
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1 Message
5 years ago
Will an at&t store accept a paper check for payment or will they accept my routing and account number of my checking account without a paper check?
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