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Won’t let me pay bill with checking account

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Won’t let me pay bill with checking account

I’m trying to pay my bill with my checking account but for some reason I don’t have the option to. I’ve tried both online and over the phone. Now, my account is suspended and I need my phone! My bank issued me a new debit card but it hasn’t come in the mail, and I don’t have a temporary. HELP!!

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Message 1 of 9
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Accepted by breannaalisse
‎07-14-2018 5:56 PM

Re: Won’t let me pay bill with checking account

Hello @breannaalisse!

 

We want to help! You're more than welcome to visit your nearest AT&T store to submit a payment for your account. Also, you may want to check with your financial institution to ensure your checking account isn't blocked.

 

Hope this helped!

 

Lar, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 9
Contributor

Re: Won’t let me pay bill with checking account

Even without my debit card?

Message 3 of 9
Administrator

Re: Won’t let me pay bill with checking account

Hello!

 

By visiting one of our stores, you’re able to submit a payment via cash or check. Also, were you unsuccessful at paying your bill through customer service or dialing *PAY (*729) from your wireless phone or simply using the AT&T app on your device?

 

Let us know so we can assist!

 

Lar, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 9
Contributor

Re: Won’t let me pay bill with checking account

Hello!

When i use the pay hotline and put in my info, it will not accept the bank account. Also, when I try online/app it doesn’t have the option for a checking account.
Message 5 of 9
Administrator

Re: Won’t let me pay bill with checking account

No worries! We've got you covered.

 

Look for a private message (PM) by clicking the Forums Inbox. After locating the PM from ATTCares, please reply to my message with your specific account details.

 

I look forward to hearing from you!

 

Lar, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 9
Contributor

Re: Won’t let me pay bill with checking account

I want bank in more to what with get it where pay money up today on save me should check it out get in save long of on save okay me now

 

Message 7 of 9
Contributor

Re: Won’t let me pay bill with checking account

AT&T doesn't care!!  Seriously!  After talking to two, level one customer service employees, and being put on hold multiple times, the answer to my not being able to use the stored bank account information to pay my bill is that there is a technical issue, try later?  Yeah right!  I've worked for a call center before and understand the final response I got.  

I'm trying to pay my bill using my stored bank account info and can't.  

I've been an AT&T customer since 1998.  It's time to move on to a company truly focused on customer service and not just customer friendly and profits!

Message 8 of 9
ACE - Master

Re: Won’t let me pay bill with checking account


@longtimecstmr wrote:

AT&T doesn't care!!  Seriously!  After talking to two, level one customer service employees, and being put on hold multiple times, the answer to my not being able to use the stored bank account information to pay my bill is that there is a technical issue, try later?  Yeah right!  I've worked for a call center before and understand the final response I got.  

I'm trying to pay my bill using my stored bank account info and can't.  

 


It sounds like there is a technical issue preventing you from doing so at this point. You should either wait and try again or pay a different way. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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