Wireless, U-Verse, and AT&T Internet Billing Help

I got 4 lines from Melville At&T store in July 2018 and traded in my iphone from sprint. I was supposed to recieve $250 credit for the trade in, however I have not received any credit so far it is 4 months now. Its November 2018. I went to the store numerous times and every time the store manager says he has escalated the case but nothing happens. I have not recieved my trade in money. Can you please help? Can a regional manager of suffolk county area please help look into this. I would really appreciate getting my trade in money for my iphone

I decided to cancel my Directv after 2 weeks of having been installed because it wasn't worth the money and after getting a mock bill It was gonna hurt my budget for my family. I spoke to a representative about cancellation after being told by the sales rep that for any reason I had to cancel my service I had 30 days to do so or before my first bill was due without being charged cancellation fees. I called billing and asked about cancellation and told them what the sales rep told me, they said yes that is true. On a recorded phone call I specifically asked "Will I be charged cancellation fees for this" they replied No. I asked a different question "So because i am within 30 days of my service and haven't received my first months I won't be charged cancellation fees?" she replied "YES". 

Yet I am being charged over $500 for cancelling after being told I wouldn't be, No One has been helpful in resolving this. I have been lied to multiple times on who to contact and talk to about this and I am P'D THE _______ OFF. 
I hope this gets attention so I can start ripping a new one to the person in charge!

I HAVE BEEN "GROSSLY" OVER CHARGED SINCE JULY-AUGUST. THREE SEPERATE TIMES , MIND YOU IT TOOK 2-3HRS OF MY TIME EACH CALL, BUT ATT WAS SUPPOSED TO CREDIT MY ACCOUNT AND UO TIL NOW, "NOTHING." WHEN I DID NOT PAY ALL THE CHARGES FOR THAT REASON ALONE MY SERVICE HAS BEEN SHUT OFF "AGAIN" IN THE LAST 3 MOS. SO THEY CAN CHARGE YOU A "TURN BACK ON SERVICE/AS WELL AS A FEE FOR SHUTTING YOU OFF. “THREE" DIFFERENT OPERATORS I SPOKE TO AND THEY ALL SAID THAT I WOULD SEE THE CREDIT FOR THE MOS IN QUESTION. THEY WILL NOT CREDIT/NOR TURN THE SERVICE BACK UP. I AM TAKING MY LINES OVER TO VERIZON. AT LEAST WHEN I SPEAK TO THEM I CAN "understand" THEM clearly, IF YOU KNOW WHAT I MEAN, and They DO NOT just say, "WE ARE SO SORRY SIR. I UNDERSTAND YOUR FRUSTRATION. PLEASE HOLD WHIKE I FIX THIS FOR YOU." and NOTHING.

COMPLETELY DISGUSTED W/TERRIBLE SERVICE AND EVEN " WORSE" CUSTOMER SERVICE,

=Bill C.

I've previously spent hours on the phone with representatives in regards to an installation order for Internet service that I canceled prior to moving, but yet I was charged a bill for services that ended up in collections....a bill for services never received nor installed.  I chose to go with Comcast/Xfinity instead when I moved because of the lack of available date and time slots for installation with ATT.  Therefore, I canceled the transfer request with ATT.  Each time I spoke with a representative in regards to this issue, I was put on hold for extended periods only to be told that the issue would be researched further and someone would get back to me.  Well guess what?  No one ever got back to me and now this account is in collections and has left a negative mark on my credit report. 

This is in regards to order ***** for account number XXXXX7839 according to the order information.  Is there someone I can speak to about this who will truly do something to properly research this account and resolve this matter?  I'm at my wits end with asking ATT to correct this and [Per Guidelines:  Keep it Relevant and Appropriate]. I should not be billed and sent to collections for services that were not provided.

Please advise.

Thank you,

Nisha [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Hello,

Over the last week I have talked to numerous wireless customer service agents regarding errors in my bills dated December 17, 2018 and January 17, 2019.  Both bills have been paid in full via AutoPaymens.

The bill (totally $203.14) dated 12/17/18 specifically and clearly states we was charged for services for “Dec 18 – Jan17.”  Next bill (totally $49.50) dated 1/17/19 also clearly states we are charged for services for “Dec 21 – Jan17.”

After being a loyal customer for almost a decade, we cancelled services/ported our numbers (four) to a different wireless provider on December 21, 2018.  Since we cancelled our service 4 days into the billing cycle for which we have already paid $203.14, we should have received a prorated credit as opposed to being charged an additional $49.50. 

I reviewed the bills with numerous customer service agents and they all agreed it was in error in the system and they would be “addressing the issue,” “the account should reflect the changes within 24 hours,” etc.  After a few days of those responses, they were not able to address it due to the account being “Cancelled Status.”  I finally spoke with a manager at one of the customer service centers, during which he tried a few ways to rectify the situation and refund our money.  He was also unsuccessful.  He advised me the only option available left to me at this point was to file a complaint/open a case with the AT&T's president's office.  The phone number he provided me with leads to another customer service center.

I am extremely disappointed in this entire situation.  This only validates our decision of leaving AT&T and also makes us not consider them for any future services.