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Wireless, U-Verse, and DIRECTV Billing Help

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Wireless, U-Verse, and DIRECTV Billing Help

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 Hello Community,

 

Wireless, U-Verse, and DIRECTV billing can be a complicated thing at times.   Especially if you have more than one cell phone, or if you have more than one AT&T product.  To help you navigate all the different types of billing questions you may have, we’ve put together a little hub of content to provide guidance and support.

 

Some of the questions that we answer below are:

  • How do I understand everything that is in my bill? – Wireless, U-Verse, DIRECTV Customers
  • What will my first bill look like, and why is it different? – Wireless and U-Verse Customers
  • What happens to my bill when I make a change (prorated charges)? – Wireless and U-Verse Customers
  • How will my combined bill be different? – Wireless, U-Verse, and DIRECTV Customers

 

We know we can’t answer all of your questions here, as there will be some things that are account specific, but we hope that the information provided below will be able to answer most of your questions.

 

Tim, AT&T Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Community Support

Re: Wireless, U-Verse, and DIRECTV Billing Help

Included in the breakdown below are some of our most helpful links to help you understand and navigate your bill.

 

Wireless Customers

 

U-Verse Customers

 

DIRECTV Customers

 

As always, if you have more specific billing questions or concerns, please reach out to us directly via a Private Message to @ATTCares.

 

Tim, AT&T Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Contributor

Re: Wireless, U-Verse, and DIRECTV Billing Help

I have talked to a dozen different people at the entry level position they keep me on the phone for an hour or so tell me everything is fixed when it isn't or put me on hold for 20 or 30 minutes for a supervisor and then hang up. Very bad customer support experience. I would like to talk to someone that has authority to really fix my bill so that it reflects what I was told it would be 2 months ago
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Administrator

Re: Re: Wireless, U-Verse, and DIRECTV Billing Help

Hello @417builder,


I'm sorry to hear your issue has not been resolved!  Please inform us of your situation and concern.  We can definitely help you out on our end!



I will need you to please send me a private message to @ATTCares to gather details for your account and situation.  Please also provide me with your name, account number, and the type of AT&T services you have (ex. Wireless, U-Verse, DirecTV, etc).  If there are any additional details which will be beneficial for further help, I would appreciate it. 


In the event I would need to contact you, I will be able to chat.  In order to Chat, please provide me a time frame which is best for you.  I will then send you a link with a 30 minute window to click on which will bring up our own chat.  Prior to clicking the link, you will need to be logged in your MyAT&T account in order for your account to be verified and authenticated. 


I appreciate the opportunity to help you!


Adam, AT&T Community Specialist


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Contributor

Re: Re: Wireless, U-Verse, and DIRECTV Billing Help

Help 

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