Wireless, U-Verse, and DIRECTV billing can be a complicated thing at times. Especially if you have more than one cell phone, or if you have more than one AT&T product. To help you navigate all the different types of billing questions you may have, we’ve put together a little hub of content to provide guidance and support.
Some of the questions that we answer below are:
How do I understand everything that is in my bill? – Wireless, U-Verse, DIRECTV Customers
What will my first bill look like, and why is it different? – Wireless and U-Verse Customers
What happens to my bill when I make a change (prorated charges)? – Wireless and U-Verse Customers
How will my combined bill be different? – Wireless, U-Verse, and DIRECTV Customers
We know we can’t answer all of your questions here, as there will be some things that are account specific, but we hope that the information provided below will be able to answer most of your questions.
I have talked to a dozen different people at the entry level position they keep me on the phone for an hour or so tell me everything is fixed when it isn't or put me on hold for 20 or 30 minutes for a supervisor and then hang up. Very bad customer support experience. I would like to talk to someone that has authority to really fix my bill so that it reflects what I was told it would be 2 months ago