Need help understanding your bill?
Kylarice's profile

Contributor

 • 

2 Messages

Thursday, April 25th, 2019 3:44 PM

Will I get charged for calling a US mobile number which is abroad?

 I keep getting different answers from AT&T representatives.  I will be traveling to Europe. If someone in the US wants to call me on my US mobile phone while I'm abroad, will they incur international fees? or any fees?

I will have the International Day Pass but I don't know if that factors into the answer above for someone trying to reach me from the US.

Does it make a difference if its WiFi calling?

If I set my phone to Data Roaming OFF, I understand I can still receive calls but will I connect to a European cell tower and trigger the International Day Pass?

 

Accepted Solution

Official Solution

ACE - Expert

 • 

64.7K Messages

5 years ago

The caller will not incur any international charges calling your number. Only the phone that is roaming is subject to international roaming charges. It does not matter whether you are on WiFi calling or not, the caller will not be charged. To them it is the same as calling your number when you are in the US. 

Accepted Solution

Official Solution

Community Support

 • 

231.3K Messages

11 months ago

Hi lavigne42, let's answer your International long distance dialing and texting inquiries!

 

International dialing billing scenarios

  • A customer in the United States (U.S.) dialing another U.S. number isn't charged for international dialing rates, even if the person they are calling has traveled outside of the U.S.
  • A customer in the U.S. dialing a non-U. S. number is charged international long distance rates as applicable to their service and has airtime deducted from their current rate plan based on Airtime Billing Priority.
    • Applies even if the non-U.S. number is in the U.S. at the time of the call.
  • A customer in the U.S. receiving a call from an international number has airtime deducted from their current rate plan.

How is a customer charged when traveling internationally and receiving a text from someone in the U.S.?

  • Customers traveling internationally receive text, picture, and video messages at domestic rates.
  • No extra charges apply to receiving a message.
  • Since friends and family back home are sending messages to a domestic number, they send text, picture, and video messages at domestic rates, as well.
  • Customers travelling outside the country who are sending messages back in the U.S need an international plan for text messaging. International Day Pass(IDP) includes text messaging. 
  • A complete list of discounted countries and rates is available by visiting att.com/international.

If you need additional help, please create a new post since this is an old thread and is subject to be closed at anytime. 

 

We hope this helps, thank you for reaching out to the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist 

Contributor

 • 

2 Messages

5 years ago

Thankyou for answering so quickly. So it sounds like caller will not be charged anything to call to a US phone that is abroad.  And I'm assuming that the International Day Pass and WiFi calling doesn't factor into this.  I think I know the answer about data roaming.  Its cellular & data roaming that needs to be turned off to not trigger the IDP.

New Member

 • 

2 Messages

11 months ago

It would be wonderful if an official source could re-confirm this answer. I have had multiple ATT "protech" employees and managers insisting that the opposite is true. Seems to me it would be illegal to charge a person calling or texting a US phone number. How could they know that it would incur charges?

New Member

 • 

2 Messages

11 months ago

Thank you for your quick response. It would be helpful if your ProTech folks were informed of this information, so they don't continue to stress out your customers getting ready to travel internationally.

(edited)

ACE - Expert

 • 

14.2K Messages

11 months ago

@lavigne42 Clearly spell out your question, because I don't think the answer applies. If you are travelling internationally, international rates apply regardless of who you call (unless you are on WiFi calling). 

1 Message

8 months ago

Hello.

While traveling in Ireland, can I call a travel companion with a US number from my phone? We are traveling together, but worried we could get separated.  I may need to contact my US travel companions.  Will I be charged?

(edited)

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.