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Why was I charged twice with AutoPay?

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Why was I charged twice with AutoPay?

I purchased a sim card with a $35 monthly plan and AutoPay option on 9 November. I got a receipt for the $33.45 I paid ($5 discount for autopay and including taxes). The manager in AT&T told me I would be charged on December 8 the same amount next time. That was all fine. However I look into my online banking and see 2 transaction $33.45 each. And in /myprepaid I see 2 x $30 payments made 2 minutes one after another.

 

Could anyone please explain me what this second $30 payment was for and why I got only 1 receipt for the $30?

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Administrator

Re: Why was I charged twice with AutoPay?

Hi, @Kore88,

 

We can understand your distress at being charged twice. May we look into this for you? To do so, we'll need to take a look at your account.

 

We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.

 

James, AT&T Community Specialist


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