I'm enrolled in auto pay and have always been charged on or around the 12th of each month. It's been that way for years. I'd like a clear and concise explanation as to why I was charged again today as well as a reason for the fees being increased. Customer service told me that the billing cycle was changed. If true, I received no notification of that prior to that change and still feel I've been double billed. Very bad form ATT.
I was charged on the 16th and again I’m the 26th I’m not sure why. This is the first time this has happened
Did you change your payment method recently?
Do you auto pay by credit card?
When were you billed for each payment? (Check in your myATT account for bill dates and payment records)
Were you billed for two different months and the more recent payment taken only 6 days after your bill closed?
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