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Why was I charged twice in one month when you decided to change the date of my billing cycle?

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Why was I charged twice in one month when you decided to change the date of my billing cycle?

I've only had my service since May of 2018. My payment was due on the 9th. On August 26th YOU decided to change the date when my payment should be due. HOWEVER -- you charged me for 30 days payment and I got on 17 days of service. I spoke with customer service supervisor and was told I would not be credited for the $122+. I would like to have an explanation as to why you won't credit my account for service I did not receive.

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Message 1 of 14
ACE - Sage

Re: Why was I charged twice in one month when you decided to change the date of my billing cycle?

We are customers, not ATT.  We didn’t do anything.  

I think what happened is the same as for my account.  I auto pay by credit card, so payment is taken 6 days after bill closes, rather than 19 days as before.  You were notified.  

If you read your emails you got one about changing your payment method from credit card to debit or checking.  

Your payment was taken early, but you are still paying for the same amount of service.

 

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(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 14
Tutor

Re: Why was I charged twice in one month when you decided to change the date of my billing cycle?

I am a new customer. My service has only been in effect since May. My method of payment has always been the same. It was AT&T that choose to change my billing date and they should have prorated for those days. Not doing so is stealing in my book.
Message 3 of 14
ACE - Sage

Re: Why was I charged twice in one month when you decided to change the date of my billing cycle?

@phonoply

Read the email they sent.  NOTHING has changed.  

Your bill cycle is the same 

Your bill is produced on the same day.

You are still paying for a full month.

You still have the same due date.

   The only change is your auto pay is charged earlier because you used a credit card. M

READ THE EMAIL I POSTED ON THE THREAD.

 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 14
Tutor

Re: Why was I charged twice in one month when you decided to change the date of my billing cycle?

Totally understand my payment due 30 days on the 9th. What I don’t understand is being charged for 30 days again on the 26th of the same month.
Message 5 of 14
ACE - Master

Re: Why was I charged twice in one month when you decided to change the date of my billing cycle?


@phonoply wrote:
I am a new customer. My service has only been in effect since May. My method of payment has always been the same. It was AT&T that choose to change my billing date and they should have prorated for those days. Not doing so is stealing in my book.

IF they actually changed the billing date (the date your bill is "printed" each month), then yes, they should have prorated. However, it's more likely that only your autopay date changed, and not the dates you are paying for. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 14
ACE - Sage

Re: Why was I charged twice in one month when you decided to change the date of my billing cycle?

@phonoply

You are not getting it.   You’re not reading the picture of the email Sent 2 months earlier.  

Based on your post, I’m guessing your bill cycle runs from the 21st to the 20th.   Bills that close on the 20th would produce a bill 4 days later on the 24th and be due around the 9th.

Just to repeat, you are billed on the 24th every month.  Last month, this month and next month.

Billed.   On.   the.   24th.   

What changed was when your auto pay is deducted.  It changed because you use a credit card.  

If you read the email, your auto pay was deducted 2 days before due date.  But since you pay with a credit card, ATT is taking it 6 days after your bill closes on the 26th.  

 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 14
ACE - Master

Re: Why was I charged twice in one month when you decided to change the date of my billing cycle?


@phonoply wrote:
Totally understand my payment due 30 days on the 9th. What I don’t understand is being charged for 30 days again on the 26th of the same month.

To add to what @lizdance40 said, to hopefully spell this out in no uncertain terms: 

 

On August 20, your billing cycle began. It is August 20-September 19

 

You made the payment for that cycle on September 9. 

 

On September 20, your billing cycle began. It is September 20-October 19

 

Because of the change @lizdance40 has repeatedly informed you of (besides the previous notification AT&T provided), you made this payment on September 26. 

 

On October 20, your billing cycle will begin. It is October 20 - November 19. You will make that payment on October 26. 

 

Notice that each payment is for a specific, unique set of dates. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 14
Tutor

Re: Why was I charged twice in one month when you decided to change the date of my billing cycle?

Am I understanding you correctly? I should only have the 4 full payments charged to my card?
Message 9 of 14
ACE - Sage

Re: Why was I charged twice in one month when you decided to change the date of my billing cycle?

No, that’s not what we’re saying.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 14
ACE - Master

Re: Why was I charged twice in one month when you decided to change the date of my billing cycle?


@phonoply wrote:
Am I understanding you correctly? I should only have the 4 full payments charged to my card?

What? Where are you getting 4 payments from?

 

My example had 3 payments: September 9, September 26, and October 26. It covered service from August 20 to November 19. Anything beyond those dates or payments is not included in my example and is completely irrelevant to you understanding what's going on. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 14
Tutor

Re: Why was I charged twice in one month when you decided to change the date of my billing cycle?

How many charges do you say I should have then?
Message 12 of 14
ACE - Sage

Re: Why was I charged twice in one month when you decided to change the date of my billing cycle?

Since May, either 5 or 6, depending on how early in May you started service.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 14
ACE - Master

Re: Why was I charged twice in one month when you decided to change the date of my billing cycle?

@phonoply, I thought I was pretty clear. You should have 3 payments covering the period August 20 to November 19. 

 

Again: “ Anything beyond those dates or payments is not included in my example and is completely irrelevant to you understanding what's going on.”

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 14
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