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Bellybaby11's profile

Contributor

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3 Messages

Friday, October 28th, 2016 1:06 AM

Why does my bill show mobile data on usage detail under text message?

My bill shows mobile data on my usage detail under text messages. I was told that is for 3rd party app messages like fb messenger or yahoo messenger. Is that the only reason that would be on there?

Accepted Solution

Official Solution

Employee

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420 Messages

2 years ago

Hello Community!

 

Here is some information about apps and data usage on your phone.

 

Apps on your phone use mobile data. However, it is impossible to tell which apps on your phone used data over our network, so for each use of data, the data usage is rounded up to the nearest MB for all devices on your plan.

 

In fact, some apps on your device use wireless data even when connected to a Wi-Fi network.

 

Explore our interactive device tutorials on how to:

How you're billed for wireless usage depends on your plan. You can sign in at anytime to view and compare your plan.

 

To view details of what's included with your current plan, learn how to view your Customer Service Summary.

 

There are more details at Understand how wireless usage is billed. This is great information for finding out how you're billed for your wireless data, talk, and text use.

 

If you need more high-speed data before the end of your bill period, you can change to another plan. Learn about AT&T Unlimited plans.

 

Thank you for visiting AT&T Community Forums.

Thanks

Tim, AT&T Community Specialist

Accepted Solution

ACE - Expert

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64.7K Messages

7 years ago

That is incorrect. ATT does not know if the data is from a third party messenger. It could just as easily be data from a web browser or any other app. In fact, each data usage entry is almost always a combination of data used by all apps on the phone, not one specific app. The chat agent was wrong.

New Member

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4 Messages

when it says data used someone does have to be on that phone at the say time it shows. Is that correct?

Accepted Solution

ACE - Sage

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116.6K Messages

7 years ago

If you are looking at "text/data" on your bill, both are listed, but are not the same.  As seen here.

 

IMG_3228.JPG

1 Attachment

New Member

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4 Messages

so text data isnt the same? So what does it mean when it says data but no telephone number listed?

Does that mean soneone is on the internet at said time on your bill? And does it mean an app is being used that att cant pick up?

ACE - Expert

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64.7K Messages

7 years ago

There is no way to know if any data usage is from a third party messaging app vs any other app. Data is data. So is there other data usage listed elsewhere on your bill or is all your data usage mixed in with your text messages?

Contributor

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3 Messages

7 years ago

When I click on data usage it goes into my text messages & shows me mobile data. I "chatted" with an att rep who told me it was from a 3rd party messenger. Is that incorrect?

New Member

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4 Messages

i woukd like to know this same question. My bill says data being used in the wee house but no telephone number attached.

Contributor

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3 Messages

7 years ago

 Thanks guys!!! They had me questioning my boyfriends loyalty... smh 😥

Contributor

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3 Messages

7 years ago

I am having a similar issue in the way of usage details. One phone number is not showing up. All of my other texts (iMessage and SMS) show up fine, it's just this one specific number that is not showing. Which is of course the number I really need for documentation purposes. Does anyone know what this could be???

ACE - Expert

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64.7K Messages

7 years ago

@StacyEee iMessages do not show up on your account usage. iMessage is an Apple system, ATT has no visibility into their system. If you are seeing messages sent to iPhones, then they are regular SMS texts and not iMessages. The one iphone you aren't seeing is probably because you only send iMessages to that number.

Contributor

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1 Message

6 years ago

Well let me go ahead and tell you THEY/WHOEVER is WRONG obviously don't know what they are talking about, now just to tell you YES it is from a 3rd party text/SMS or calling app!!! If it were ANY of your DATA you use on a normal basis your bill would be COVERED in DATA on the bill and that's why you know it's a text/calling app, yes of course your bill has data usage but the ONLY thing as far as your CALLING LIST goes that's only for calls in/out, or text/MMs, SMS in or out that's all it will consist of

Contributor

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1 Message

6 years ago

 So when it says 3rd party content what exactly does that mean, it has started showing up fairly often last week or so on my fiances line only

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