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cjwaldrup's profile

Tutor

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7 Messages

Tuesday, March 17th, 2015 2:18 PM

Why does ATT feel it has the right to charge customers for services NOT rendered?

I gave ATT several opportunities to retain my business and they failed on every aspect to be competitve againt ANY other provider. I visited the ATT store personally on 3 occasions to preserve the account.

 

Signing a 2-year commitment would have INCREASED my plan rate, and there were no phone discounts available to a loyal customer with an account in good standing for several years.

 

To add insult to injury, once I did switch, I could no longer pay my bill online or at the store.... and NOW i find that you charged me for the whole month that the service was dewactivated. And the service was deactivated on the second day of that billing cycle.

 

So I would like to know how ATT justifies charging good standing customers for a service they DID NOT provide?  I am assuming that charge is the your final "kick" out the door.

 

Well, the good part of this is that it exposed your integrity and results in the fact that I will vocally advocate my distaste for these unethical practices, and will NEVER again purchase any product or service endorsed by this comapany.

Tutor

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7 Messages

9 years ago

The worst part of your version of "integrity" is that the private consumer has no recourse... pay or else, as most people would be affected by a credit blemish.

 

Right, wrong, indifferent, if ATT sends you a bill, the authenticity of the charges have no bearing on your responsibility to pay. 

 

And all you have to do is look at consumer reviews to see where this great company stands in the eyes of the public..... outside of sponsored reviews ATT is ranked horribly and massively criticized for exactly this type of unethical billing.  see CNET, reseller ratings, consumer affairs.... While you make a brief off-handed comment about a word you know nothing about, my list can easily keep growing.

 

 

 

ACE - Expert

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14.1K Messages

9 years ago


@cjwaldrup wrote:

Says the person who canceled before the last billing day.

 

Says the person who got charged for services not rendered.

 

Imagine paying for something you did not receive.... you wouldn't, unless your as ignorant as your last comment.

 

LOL.... defend corporate america, they obviously need all the help they can get.

 

They should call it a penalty, not list it as a service provided. Southern Bell already had a civil suit filed against and lost for similar overbillings.

 


I'm not trying to stick up for "corporate America".. I'm just pointing out the irony that you're refusing to pay a bill you owe but then mentioning intergrity. 

 

The thing is, regardless of your opinion or my opinion, there's a binding contract that lays out the billing practices. (Almost) everyone is billed a month in advance and no changes are made after the billing cycle starts unless you still have service at the beginning of the next billing cycle. 

Community Support

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15.2K Messages

9 years ago

Hi there @cjwaldrup

 

I’m sorry to hear that you were charged for a full month after cancellation. Can you please send me a private message by Clicking Here and we’ll look into this together? Please include the following information:

 

  • Full name
  • Email address
  • Cell number
  • Date of cancellation

 

Thanks,

Charise

Contributor

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2 Messages

9 years ago

PREACH IT!!!!! I despise AT&T!!!! I pray they get bought out by a compant that cares about the customers they serve. The company or any company for that matter cannot flourish without customers. Sooooo with that comment, they need to be by the people and for the people!!!!!

Guru

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629 Messages

9 years ago

My parents and I have been ATT customers since, roughly, '96 or so, before Cingular got bought out by them. So, we've certainly had our share of negative customer service experiences. However, I was fortunate enough to have a very eye opening experience when I was hired on a couple of years ago as a call center representative for a company taking calls for Verizon wireless customers. Through this experience, I learned that there are just as many, if not more, Verizon customers who are just as unhappy with their customer service, and service in general, as there are with ATT. My point in detailing this story is that, no matter which carrier you choose, though especially with the "big 2," in my opinion, Verizon and ATT, you're bound to have some experience with any carrier that frustrates or angers you to the point of no return, essentially. There's always going to be that one representative, or set of representatives who is, or are, extremely rude, uncooperative, or who misleads you in some way. There's always going to be some sort of situation that's going to push you over the edge. Bottom line in all of this is to, in my opinion, separate oneself from those negative emotions regarding service, treatment, billing, etc., as difficult as it may be at the time of incident to do this, and, with a calm head, assess all options and then go with that, instead of letting what can surely be an emotional situation drive us to make what could, ultimately, be a poor decision. My parents and I have had to do this very thing several times throughout our tenure with this company, so I know what it's like and I know how difficult it is to let go of such negative experiences in order to make what will truly be the best decision for your particular situation.

Contributor

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1 Message

8 years ago

I'm with ... AT&T has no integrity they are shady. And they are unethical I am currently trying to get a hold of a supervisor as I write this and was unable to supposedly she will call me back I had to deal with a minimum wage absolutely no customer service skills employee. Who I asked to transfer me to a supervisor and she said no she was going to connect me to a specialist. I have been paying between $121 to $87 monthly since 2000 14 now they want to tell me that my last 3 months they under charge to me so now this month I had to pay $222 because of their mistake. No I don't think so if they messed up that's their problem they can eat those 3 months because I'm not paying it never did I get a notice by email text or phone call stating that they under charge me
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