Tutor
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7 Messages
Why does ATT feel it has the right to charge customers for services NOT rendered?
I gave ATT several opportunities to retain my business and they failed on every aspect to be competitve againt ANY other provider. I visited the ATT store personally on 3 occasions to preserve the account.
Signing a 2-year commitment would have INCREASED my plan rate, and there were no phone discounts available to a loyal customer with an account in good standing for several years.
To add insult to injury, once I did switch, I could no longer pay my bill online or at the store.... and NOW i find that you charged me for the whole month that the service was dewactivated. And the service was deactivated on the second day of that billing cycle.
So I would like to know how ATT justifies charging good standing customers for a service they DID NOT provide? I am assuming that charge is the your final "kick" out the door.
Well, the good part of this is that it exposed your integrity and results in the fact that I will vocally advocate my distaste for these unethical practices, and will NEVER again purchase any product or service endorsed by this comapany.
cjwaldrup
Tutor
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7 Messages
9 years ago
The worst part of your version of "integrity" is that the private consumer has no recourse... pay or else, as most people would be affected by a credit blemish.
Right, wrong, indifferent, if ATT sends you a bill, the authenticity of the charges have no bearing on your responsibility to pay.
And all you have to do is look at consumer reviews to see where this great company stands in the eyes of the public..... outside of sponsored reviews ATT is ranked horribly and massively criticized for exactly this type of unethical billing. see CNET, reseller ratings, consumer affairs.... While you make a brief off-handed comment about a word you know nothing about, my list can easily keep growing.
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MicCheck
ACE - Expert
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14.1K Messages
9 years ago
I'm not trying to stick up for "corporate America".. I'm just pointing out the irony that you're refusing to pay a bill you owe but then mentioning intergrity.
The thing is, regardless of your opinion or my opinion, there's a binding contract that lays out the billing practices. (Almost) everyone is billed a month in advance and no changes are made after the billing cycle starts unless you still have service at the beginning of the next billing cycle.
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ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hi there @cjwaldrup
I’m sorry to hear that you were charged for a full month after cancellation. Can you please send me a private message by Clicking Here and we’ll look into this together? Please include the following information:
Thanks,
Charise
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eezebella
Contributor
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2 Messages
9 years ago
PREACH IT!!!!! I despise AT&T!!!! I pray they get bought out by a compant that cares about the customers they serve. The company or any company for that matter cannot flourish without customers. Sooooo with that comment, they need to be by the people and for the people!!!!!
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lcalle
Guru
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629 Messages
9 years ago
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ATNTISSHADY1
Contributor
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1 Message
8 years ago
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