10-18-2017 10:15 AM
My wife and I switched from Verizon to AT&T for our US cell numbers to use in Mexico where we live 8 months a year. We were assure that our plans included "Unlimited Talk, Text, and 2 Gig of data" in the US, Canada and Mexico. Now I am getting charges for standard text messages between our US phones roaming on AT&T Mexico? What part of "unlimited, no charge" doesn't AT&T understand????
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10-18-2017 10:28 AM
Because 50% of your usage must be in the United States basically. You're confusing a marketing statement with the literal definition. This isn't intended for someone living in Mexico. It's intended for those visiting there on vacation, work and such. You need to make sure half your average usage is in the USA.
Usage Restriction: If international voice, text, or data usage exceeds 50% of total voice, text, or data usage for two consecutive months, this feature may be removed
10-18-2017 10:40 AM
10-18-2017 10:53 AM
I’m sure they didn’t read the fine print either.
You cannot expect any carrier to allow unlimited roaming. None of them do.
10-18-2017 11:04 AM
I certainly understand how that's frustrating but what someone says is always superseded by the printed terms and conditions. You must ensure half of your usage is on the domestic network. There isn't anything available that will allow for unlimited roaming outside of the country for an entire billing cycle.
10-18-2017 11:21 AM
10-18-2017 11:54 AM
10-18-2017 12:24 PM
NOT TRUE! Verizon allows unlimited roaming on their $80 (16Gig) ALL
everything plan! I know because I used it last year! I will be canceling
our US AT&T service
Why do people say stuff that isn’t true?
1. Verizon doesn’t have a 16 gig plan for new customers.
2. They have the same rules as ATT and other carriers. No carrier can afford to let you roam all the time.
08-10-2018 7:50 PM
but it depends on your US plan. Most allow free text to over 200 countries.
08-10-2018 7:54 PM
Sorry, i know it is off topic. But couldn't find another post related to my question. Would you happen to know where i can find what countries are included in my US plan
08-10-2018 8:37 PM
It would be included in your customer service summary for your plan, in your My ATT app.
08-10-2018 10:44 PM
Being that I live close to the border, (in South Texas, mind you), this is something that is usually highlighted more so than usual.
As liz above stated, even Verizon changed their rules on talk, text, and data use internationally to be in line with every other carrier.
Ultimately, if you are in Mexico for any extended periods of time, any provider you choose for your cellphone service will be charging you international rates for talk, text, and data.
In short, AT&T will not be compensating you for the international text charges since they are valid, considering you did state that you are in Mexico for a considerable amount of time.