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Why am I getting charged for text messages in Mexico??

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Why am I getting charged for text messages in Mexico??

My wife and I switched from Verizon to AT&T for our US cell numbers to use in Mexico where we live 8 months a year.  We were assure that our plans included "Unlimited Talk, Text, and 2 Gig of data" in the US, Canada and Mexico.  Now I am getting charges for standard text messages between our US phones roaming on AT&T Mexico?  What part of "unlimited, no charge" doesn't AT&T understand????

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Message 1 of 13
Employee
Solution
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎10-18-2017 10:45 AM

Re: Why am I getting charged for text messages in Mexico??

Because 50% of your usage must be in the United States basically. You're confusing a marketing statement with the literal definition. This isn't intended for someone living in Mexico. It's intended for those visiting there on vacation, work and such. You need to make sure half your average usage is in the USA.

 

Usage Restriction: If international voice, text, or data usage exceeds 50% of total voice, text, or data usage for two consecutive months, this feature may be removed

 

https://www.att.com/offers/international-plans/canada-roaming.html

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 13
Contributor

Re: Why am I getting charged for text messages in Mexico??

Your sales people LIED to me! I told them *explicitly that I was going to
spend 8 months a year in Mexico* and they assured me that this plan would
allow me to do that with unlimited talk, text and 2 gig of data.
Message 3 of 13
ACE - Sage

Re: Why am I getting charged for text messages in Mexico??

I’m sure they didn’t read the fine print either.

You cannot expect any carrier to allow unlimited roaming.  None of them do.

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 13
Employee

Re: Why am I getting charged for text messages in Mexico??

I certainly understand how that's frustrating but what someone says is always superseded by the printed terms and conditions. You must ensure half of your usage is on the domestic network. There isn't anything available that will allow for unlimited roaming outside of the country for an entire billing cycle.

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 13
Contributor

Re: Why am I getting charged for text messages in Mexico??

NOT TRUE! Verizon allows unlimited roaming on their $80 (16Gig) ALL
everything plan! I know because I used it last year! I will be canceling
our US AT&T service
Message 6 of 13
ACE - Expert

Re: Why am I getting charged for text messages in Mexico??


@Fkentb1945 wrote:
NOT TRUE! Verizon allows unlimited roaming on their $80 (16Gig) ALL
everything plan! I know because I used it last year! I will be canceling
our US AT&T service

@Fkentb1945

 

not anymore....  Verizon plugged that hole just like ATT.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 13
ACE - Sage

Re: Why am I getting charged for text messages in Mexico??


@Fkentb1945 wrote:
NOT TRUE! Verizon allows unlimited roaming on their $80 (16Gig) ALL
everything plan! I know because I used it last year! I will be canceling
our US AT&T service

Why do people say stuff that isn’t true?   

1. Verizon doesn’t have a 16 gig plan for new customers.  

2.  They have the same rules as ATT and other carriers.  No carrier can afford to let you roam all the time.

 

206BC3EB-756E-4FD6-82B3-1AA1C9C1AA15.jpeg

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 13
Contributor

Re: Why am I getting charged for text messages in Mexico??

How much is a text message, if i send it to a Mexico number

Message 9 of 13
ACE - Sage

Re: Why am I getting charged for text messages in Mexico??

@emcervantez

Off topic.... 

but it depends on your US plan.  Most allow free text to over 200 countries.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 13
Contributor

Re: Why am I getting charged for text messages in Mexico??

Sorry, i know it is off topic. But couldn't find another post related to my question. Would you happen to know where i can find what countries are included in my US plan

Message 11 of 13
ACE - Sage

Re: Why am I getting charged for text messages in Mexico??

It would be included in your customer service summary for your plan, in your My ATT app.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 13
Scholar

Re: Why am I getting charged for text messages in Mexico??

Being that I live close to the border, (in South Texas, mind you), this is something that is usually highlighted more so than usual.

 

As liz above stated, even Verizon changed their rules on talk, text, and data use internationally to be in line with every other carrier.

 

Ultimately, if you are in Mexico for any extended periods of time, any provider you choose for your cellphone service will be charging you international rates for talk, text, and data.

 

In short, AT&T will not be compensating you for the international text charges since they are valid, considering you did state that you are in Mexico for a considerable amount of time.

Message 13 of 13
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