Need help understanding your bill?
awmshanaz's profile

Contributor

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1 Message

Friday, January 6th, 2017 8:58 PM

Who pays for the AT&T reps. mistakes in the monthly bill?

I had a problem from getting my family plan from 1400 minutes down to 900 minutes. The first dumb rep i spoke to last month messed up the account. Instead of getting a lower bill I received a higher bill today. Spent more than an hour talking to another rep. to solve the issue. Suppose to receive another email, but still did not receive it. AT&T should hire exprienced people to handle customers billing and accounts. Totally dissapointed with the service. Hope someone will fix the problem now.

 

 

ACE - Expert

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16.5K Messages

7 years ago

With changes and prorations, bills don't always look the way you'd expect.  

 

When I make changes, mine is usually messed for two months then it gets to the amount I'd expect (and the two average out correctly).

 

@awmshanaz What do the line items say?

Did they put you on the 900 minute plan?

Is it actually a cheaper plan on the line item on the bill?

 

You should be able to clearly see what is increased.

 

If you are on minute plan, I'd think you've been happy with the cellular service for a while now?

 

 

 

 

 

 

ACE - Expert

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64.7K Messages

7 years ago

The minute based Family Talk plan you have no longer exists, that usually means changes like what you made, changing the number of minutes, are not allowed. That could explain why things got messed up. You might want to verify you really have the plan you think you have.

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