Contributor
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2 Messages
Which one is better for complaining about ATT: arbitration?
In a conversation with AT&T on December 26, 2013, I asked them if I could change my plan to a cheaper and better one. They said no. Then I told them that I wanted to get out of my contract and pay the early termination fee so that I can have a plan with an alternative company because it would be cheaper for me to pay the fee than keeping my current plan. Upon my request for early termination, they agreed to change my plan and promised to apply a $15 credit toward my account each month so that the total price I would be paying monthly would be similar to the plan I asked to be moved to. But without any notification, ATT stopped applying the credit in July 2014. They told me that the credit expired in July but would not provide any further explanation. ATT thus violated the mutual agreement. This is not the first time I have problems with ATT’s business practices. When I renewed the contract in July 2013, I was promised that they would unlock my new phone so that I could use it on my international travels. Their website states also that customers in good standing can have their phones unlocked 60 days after renewing the contract. However, as soon as I signed the contract, they refused to unlock the phone. When I threatened to break the contract, they immediately provided me with the unlock code. I should not have to fight with them about the promises they make.
So, with this kind of problem, what is best? Arbitration? I do not intend to continue with ATT after the resolution of the problem.
[Legal discussions are not permitted per the Guidelines]
MicCheck
ACE - Expert
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14.1K Messages
10 years ago
It sounds like you received a discount for 6 months.
At this point, just move to another company. It's clear you're not happy with AT&T. Why stay with them any longer?
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FYILMAZ
Contributor
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2 Messages
10 years ago
Because they say I have to pay early termination fee even though they broke the agreement.
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Sqrounddancer
Mentor
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47 Messages
10 years ago
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o00bubbles00o
Former Employee
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107 Messages
10 years ago
Your agreement was for a discount off of the cost of your phones. It has nothing to do with your plans and services, unless your plan is contingent on your contract state.
What that means, is that you got a phone that is normally 600-900$ for anywhere from free-300$ and in exchange you agreed to stay with AT&T for 2 years. This has nothing to do with your cost of plan unless you have a plan that provides additional discounts for being out of contract. ATT providing you with a temporary discount had nothing to do with the contract you signed when you got your phone.
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Sqrounddancer
Mentor
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47 Messages
10 years ago
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MicCheck
ACE - Expert
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14.1K Messages
10 years ago
If you said "OK" to the discount offer, then you did not cancel before the service was installed. You changed your mind about cancelling. Now you are three months behind on the bill and since you decided to remove the equipment, aren't even getting the service you owe for.
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Sqrounddancer
Mentor
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47 Messages
10 years ago
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MicCheck
ACE - Expert
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14.1K Messages
10 years ago
Yeah, you definitely should have, if you didn't want the service.
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