Verizon refunding overages due to Sandy.

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Verizon refunding overages due to Sandy.

http://news.verizonwireless.com/news/2012/11/pr2012-11-04a.html

I wonder if ATT will do so as well. We had to send 150 extra texts because the calling wasn't working.
Message 1 of 6 (1,802 Views)

Re: Verizon refunding overages due to Sandy.

AT&T is also being very courteous in problems caused by Sandy. Such as crediting some of the monthly charges in result of no service due to Sandy.

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Message 2 of 6 (1,785 Views)

Re: Verizon refunding overages due to Sandy.

Cool. I hadn't heard about that. We had no reception for almost a week and ATT didn't offer us anything. Do you have to call and ask for money back?

Verizon's credit is automatic. You dan't have to ask, they just refund your overage.
Message 3 of 6 (1,779 Views)

Re: Verizon refunding overages due to Sandy.

AT&T's isn't automatic. But yes, call 611 and just politely ask for a credit for the time that you didn't have service.
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¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Former AT&T employee

Software development
Mobile software development
WiFi security
Graphic design
3D animation
Message 4 of 6 (1,763 Views)

Re: Verizon refunding overages due to Sandy.

Cool.

And remember the "politely" part.

The person on the phone isn't responsible for the hurricane.

Anyone who tried, let us know if they credited you.
Message 5 of 6 (1,752 Views)
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Accepted by topic author harryspar
‎09-30-2015 1:39 AM

Re: Verizon refunding overages due to Sandy.

Just got an email that ATT will waive voice & text overage for people in affected areas through November 30. Nice!
Message 6 of 6 (1,606 Views)
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