Tutor
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6 Messages
Usage text/talk
All week, our bill was showing a few texts and the phone numbers on the usage part of our bill and today they are gone. Why would this happen? Because they were erased? Thank you
Tutor
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6 Messages
All week, our bill was showing a few texts and the phone numbers on the usage part of our bill and today they are gone. Why would this happen? Because they were erased? Thank you
ATTHelp
Community Support
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231.5K Messages
7 years ago
Good Morning @nailgirl,
I hope your day is going well. If your bill has not reached the closing date on the bill and you erase the texts and the phone number, it will not show any more on myatt. This could also be because you reached the end of your billing cycle, then your new charges will start.
If you have any other questions, please reach out to us on Community Forums. Enjoy your day and the rest of your week.
Donna V, AT&T Communities Specialist
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nailgirl
Tutor
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6 Messages
7 years ago
Are you saying that if I delete texts on my phone they won't show up under usage when I check my usage online? Will they show up on the actual bill?
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ATTHelp
Community Support
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231.5K Messages
7 years ago
Good Afternoon @nailgirl
Thank you very much for your reply! The amount of texts for each individual phone number will be on your final bill for the month. When you make a phone call, the phone number will still be on the bill. Midway through the month, the cycle online will reset it in reference to the tracking of texts and phone calls.
Your total of texts, data, and the how many calls were made broken out by phone number will be on your final bill for the month. This is what you will be able to see after you get the notification your bill is ready for viewing.
I hope this helps. If you have any questions please reach out to us at the Community Forums.
Donna V, AT&T Community Specialist
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