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Hardworking's profile

Contributor

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1 Message

Saturday, February 18th, 2017 3:06 AM

Upset

Sad that the AT&T Managers feel that they can do what they want. Even after you tell them that the money will not be available the day they demand when you asked for one more day they continue to tell you it's their way. I have about 8 lines AT&T and they are about to be moved to another vendor. Why be treated like your nothing when you spend so much money here. You can thank your customer service manager Alex for that loss. I have an ill family member, so I don't have time for harassment by your reps. 

Community Support

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230.7K Messages

7 years ago

Hey there @Hardworking,

 

Going to the store to get something done should always be a seamless and pleasant experience. I apologize you were treated this way; I am here to help and I assure you we can get this taken care of

 

I’d like to thank you for your loyalty and business with us and would not want you to move your service elsewhere over this. I’d like to make sure the reason why you stopped by our store was handled, can you provide more information on what your concern was? Thanks for you feedback, we will use this in order to improve our customer service skills and provider better interactions in the future.

 

I will be sending you a private message so I can make sure you have been fully taken care of. Please check your inbox as I would be happy to work together with you on this!

 

Best regards.

 

Adrian, AT&T Community Specialist

ACE - Sage

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116.6K Messages

7 years ago

@Hardworking   

If your complaint is related to late payment, the option for support to do anything was removed well over a year ago.  The system is automated.  You must set up late payment online or with the My ATT app.  Once you set it up, you must follow to the letter, it can't be altered by you or anyone else.  

Blame the bad apples that came before you.

 

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