Tutor
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11 Messages
Upgrade, Promotion and Activation Fee
My problem is that I went into your store with a good working phone and left with a $891.50 bill. I was told that I was entitled to an upgrade. Without hesitation, I asked how much would it cost? He stated about $150, without any further detail.
Now, when I get my monthly billing it increase 38% plus I paid an addt'l $241.51 for accessories.
No way, will I ever refer anyone to AT&T or except any upgrades. I will take my business elsewhere. I'm an married senior citizen on social security and an disabled veteran, so I'm on a fixed income; hence for, I don't need the upgrades.
I'm completely unsatisfied that I received a promotional letter in my last billing for an offer to get a new tablet for $.99 and add it to my account when I was charge $99.99 for the new I-Pad. Also, I was charged $45 activation for the new I-Pad, a charge that was not necessary explained as so the total upgrade.
Sales representatives are good at their job, too good!
Gary L
ACE - Expert
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16.5K Messages
7 years ago
NOT with me! We do NOT work for AT&T, this is the COMMUNITY FORUM.
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Ultrarunner
Tutor
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11 Messages
7 years ago
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Ultrarunner
Tutor
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11 Messages
7 years ago
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Ultrarunner
Tutor
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11 Messages
7 years ago
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formerlyknownas
ACE - Sage
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116.6K Messages
7 years ago
@Ultrarunner
1. The activation charge is for adding a new line of service for the new iPad.
2. Only Apple can service an iPhone.
3. We are customers like you, not employees.
4. You have only 14 days, including sale day to return anything. I suggest you order case online and return what ever you spent $200+ buck on.
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Ultrarunner
Tutor
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11 Messages
7 years ago
And when I took the phone back home, I fixed it myself by holding down the on switch and rebooted the system and charged the battery. 😂. It wasn't even broken.
Your return policy has costs attached to it, the customer has no choice. The 14 return policy is not sufficient for those customers that does not know actual costs because of the 30 day billing cycle.
Your charges and contract are shown on the receipt and but not on the signature pad, the employee did not cover all of the purchase. He stuff it in my bag and left. It's a shame that a customer comes in and the employee does not cover all initial costs when I didn't have any choice to get a new phone because of an inoperable phone that could have been service. I assume any phone that is locked up can be activated again by rebooting.
I will be looking for another provider. I would have been a satisfied customer if my phone was trouble shoot correctly and returned later for an upgrade but that did not happen.
Sent from my iPad
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
Not sure why you wouldn't have taken the Apple phone to Apple in the first place. It's who made it.
But to answer the question, I'm not sure why you weren't told. Trying their best to help? Trying to make a new sale?
Google is your friend. And so is Apple. You're actually paying Apple to help you and not using them.
We don't have a return policy, this is THE COMMUNITY FORUM.
Still not my charges or contract.
What did the signature pad say you were signing? What does the receipt say?
And that's how you fixed it, right?
Your future provider likely isn't going to fix your iPhone either. If they don't fix them, you can't assume they can troubleshoot them. I bet their return policy is pretty similar too.
Part of the premium cost of iPhones is great customer service, but you're choosing NOT to use it and to blame AT&T for not providing something they aren't supposed to be doing.
You don't actually need to buy your iPhones from AT&T, you can remove them from the equation by not purchasing hardware from them.
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Ultrarunner
Tutor
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11 Messages
7 years ago
Sent from my iPad
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
Besides what?
When did you buy the
EYE-phoneI-phoneiPhone? Was it a next upgrade?0
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formerlyknownas
ACE - Sage
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116.6K Messages
7 years ago
The activation is not for the device, it's for the additional line added to your account. Check your bill. It will show a new line added for the new tablet. You can cancel the old tablet line if it's still on the bill.
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