Helpful Links

Upgrade, Promotion and Activation Fee

Highlighted

Upgrade, Promotion and Activation Fee

My problem is that I went into your store with a good working phone and left with a $891.50 bill.  I was told that I was entitled to an upgrade.  Without hesitation, I asked how much would it cost?  He stated about $150, without any further detail. 

Now, when I get my monthly billing it increase 38% plus I paid an addt'l $241.51 for accessories. 

No way, will I ever refer anyone to AT&T or except any upgrades. I will take my business elsewhere.  I'm an married senior citizen on social security and an disabled veteran, so I'm on a fixed income; hence for, I don't need the upgrades.

I'm completely unsatisfied that I received a promotional letter in my last billing for an offer to get a new tablet for $.99 and add it to my account when I was charge $99.99 for the new I-Pad.  Also, I was charged $45 activation for the new I-Pad, a charge that was not necessary explained as so the total upgrade. 

Sales representatives are good at their job, too good!

406 Views
Message 1 of 24
ACE - Expert

Re: Upgrade, Promotion and Activation Fee

So you are angry because you can't say no? If you didn't need an upgrade, why did you go ahead and buy it? Why did you buy anything? Of course the sales people are going to try to sell you stuff, that's their job.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 24

Re: Upgrade, Promotion and Activation Fee

The representative just lied to me a little bit! Besides having an hearing impairment, he took advantage. He fabricated the transaction. I learn a lesson to walk away from a deal that is too true to be true. Before AT&T always presented a estimated contract, currently they do not do this anymore. My ignorance cost me not you.
Message 3 of 24
ACE - Expert

Re: Upgrade, Promotion and Activation Fee

@Ultrarunner  

In the past 3.5 years all carriers have stoped using contracts, lowered the price of service and separated the cost of phones.  Phones are sold in installments.  

So there is no where to go that you won't pay full retail price for a phone.  

You can buy a less expensive phone and pay full price so you don't increase your monthly bill.

Sales tax must be paid up front, per your state law.

cases and screen covers can be purchased from Amazon for a fraction of what you paid.

If you haven't changed your plan in a long time, you may be paying too much.  There are new plans with lower cost.

If you login to your account online, you can see what other plan option you have.  First see how much data you use on a high month so you don't run short.

 

IMG_5682.PNG

(The following is included after all posts to save typing) We are fellow customers. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 24
ACE - Expert

Re: Upgrade, Promotion and Activation Fee


@Ultrarunner wrote:

My problem is that I went into your store with a good working phone and left with a $891.50 bill.  I was told that I was entitled to an upgrade.  Without hesitation, I asked how much would it cost?  He stated about $150, without any further detail. 

Now, when I get my monthly billing it increase 38% plus I paid an addt'l $241.51 for accessories. 


Buying things WILL increase your bill!

 

What does the receipt that you walked out of the store with say?

 

 

  • This is the public AT&T community forum (not AT&T support), please do not post personal info.
  • When solved / helped, please click "Accept solution" which helps other people to find an answer more quickly.
  • Just because my answer does not solve your issue (or agree with you), it may still be the correct information...
    The (very) fine print - This footer is at the bottom of all my posts, it's particulars may, or may not, apply to you & your post).
  • *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 5 of 24
    ACE - Expert

    Re: Upgrade, Promotion and Activation Fee

    @Ultrarunner Just a note about the iPad, the $99 price is a deal for an iPad. That $0.99 tablet offer you saw in your bill is not an iPad and not a tablet I'd ever want. Consider yourself lucky you didn't get that tablet. As for the $45 activation fee, that would have been charged regardless of which tablet you got.

    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 6 of 24
    ACE - Expert

    Re: Upgrade, Promotion and Activation Fee


    @sandblaster wrote:

    @Ultrarunner Just a note about the iPad, the $99 price is a deal for an iPad. That $0.99 tablet offer you saw in your bill is not an iPad and not a tablet I'd ever want. Consider yourself lucky you didn't get that tablet. As for the $45 activation fee, that would have been charged regardless of which tablet you got.


    That's true, iPads are generally not marketed with the watered-down term of "tablet" (it's an "iPad").

     

     

  • This is the public AT&T community forum (not AT&T support), please do not post personal info.
  • When solved / helped, please click "Accept solution" which helps other people to find an answer more quickly.
  • Just because my answer does not solve your issue (or agree with you), it may still be the correct information...
    The (very) fine print - This footer is at the bottom of all my posts, it's particulars may, or may not, apply to you & your post).
  • *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 7 of 24

    Re: Upgrade, Promotion and Activation Fee

    Besides, when I took my old I-Phone in the next day to show that it was in working condition.  It was not in working condition the day before, then I asked if he could service it?  He returned and said he could not get it to work.  I was in need a working phone that weekend for emergency purposes that I had no time to shop around but upgrade.   I never had the intent to purchase a new one if it could be fixed.  It was not fixable according to him. His associates had no idea why he couldn't have fixed it.  Bummer!   

    Message 8 of 24
    ACE - Expert

    Re: Upgrade, Promotion and Activation Fee


    @Ultrarunner wrote:

    Besides, when I took my old I-Phone in the next day to show that it was in working condition.  It was not in working condition the day before, then I asked if he could service it?  He returned and said he could not get it to work.  I was in need a working phone that weekend for emergency purposes that I had no time to shop around but upgrade.   I never had the intent to purchase a new one if it could be fixed.  It was not fixable according to him. His associates had no idea why he couldn't have fixed it.  Bummer!   


    AT&T doesn't service iPhones as far as I know. You need to take it to Apple.

     

    You could always pick up a cheap phone to use for the weekend so that you have time to shop around. 

     

     

  • This is the public AT&T community forum (not AT&T support), please do not post personal info.
  • When solved / helped, please click "Accept solution" which helps other people to find an answer more quickly.
  • Just because my answer does not solve your issue (or agree with you), it may still be the correct information...
    The (very) fine print - This footer is at the bottom of all my posts, it's particulars may, or may not, apply to you & your post).
  • *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 9 of 24

    Re: Upgrade, Promotion and Activation Fee

     

    PS:  I already had an activated I-Pad with you, the new one was replacing the one that was already in service!  I wasn't informed there would be a $45 activation fee.  Since there was no activation fee surcharge on the new phone, I assume the same for the I-Pad.  If I told that their would have been a $45 activation fee, I would have activated it myself online.  And if, I was told that I couldn't change the device online, I wouldn't have brought it!

    Message 10 of 24
    ACE - Expert

    Re: Upgrade, Promotion and Activation Fee


    @Ultrarunner wrote:

    Besides, when I took my old I-Phone in the next day to show that it was in working condition.  It was not in working condition the day before, then I asked if he could service it?  He returned and said he could not get it to work.  I was in need a working phone that weekend for emergency purposes that I had no time to shop around but upgrade.   I never had the intent to purchase a new one if it could be fixed.  It was not fixable according to him. His associates had no idea why he couldn't have fixed it.  Bummer!   


    AT&T doesn't service iPhones as far as I know. You need to take it to Apple.

     

    You could always pick up a cheap phone to use for the weekend so that you have time to shop around. 

     

     

  • This is the public AT&T community forum (not AT&T support), please do not post personal info.
  • When solved / helped, please click "Accept solution" which helps other people to find an answer more quickly.
  • Just because my answer does not solve your issue (or agree with you), it may still be the correct information...
    The (very) fine print - This footer is at the bottom of all my posts, it's particulars may, or may not, apply to you & your post).
  • *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 11 of 24
    ACE - Expert

    Re: Upgrade, Promotion and Activation Fee


    @Ultrarunner wrote:

    PS:  I already had an activated I-Pad with you, the new one was replacing the one that was already in service! 

    NOT with me!  We do NOT work for AT&T, this is the COMMUNITY FORUM.

     

     

  • This is the public AT&T community forum (not AT&T support), please do not post personal info.
  • When solved / helped, please click "Accept solution" which helps other people to find an answer more quickly.
  • Just because my answer does not solve your issue (or agree with you), it may still be the correct information...
    The (very) fine print - This footer is at the bottom of all my posts, it's particulars may, or may not, apply to you & your post).
  • *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 12 of 24

    Re: Upgrade, Promotion and Activation Fee

    All your representative needed to do was to charge up the phone, LOL.
    Message 13 of 24

    Re: Upgrade, Promotion and Activation Fee

    Thank you for the advice, but that was not the best and convenient way!! If I would have known!
    Message 14 of 24

    Re: Upgrade, Promotion and Activation Fee

    Then get off my case.
    Message 15 of 24
    You must type a description before you click preview or reply.
    Share this topic
    Announcements

    Are you looking to upgrade and activate your device?

    Let us help make Ordering, Upgrading and Activating easy!

    Additional Support