Contributor
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1 Message
AT&T canceled my phone service, after unpaid bill
Ok so, I haven't gotten a chance to pay my AT&T phone bill for the past month & a half, due to me losing my job. And so from that I owe AT&T a hefty amount. My account and service was canceled. Since now of this month I got a job and am now able to pay how much I owe AT&T, will my service and account be back on so no more problems with payment?
Betsygreendvm
Contributor
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1 Message
8 years ago
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1144standwood
Contributor
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1 Message
8 years ago
on June 27th I called to have my service changed. I did not approve unlimited data with direct tv unless my bill didn't change. They lied and said it wouldnt. It did and I have tried to stop it for months finally I cancelled my phones and they still put the one on suspend, and said the others they took the data off and didn't. So they need to take the data off with a credit to my account since 06/27. Also when I call the iphone was stolen and I told them to cancell it and they said they did and told me to check in a couple of weeks and it would show, it didnt. they did not cancel please correct this bill and remove the data charges for 06/27 thru now. call me a ***
very upset and disappointed that I had to cancel service to quit getting charged for stuff I cancelled. Now I am looking for a new phone company
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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POPSDULAC
Contributor
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1 Message
8 years ago
Hi,
I'm having a problem making payment arrangement to get my services restored, AT&T Customer Service Reps don't want to work with me, my wireless account was suspended 3 weeks ago and my uverse 1 week ago due to lack of funds, I took 2 pay cuts at work and couldn't make the payments, I tried making arrangements but they want the total amount that is past due and not a partial payment to restore my services, I really need my services turned back on for my wife and daughter. They are home without a ohone and unable to watch tv and in my daughter's case she can't do the school work she has to do without the internet service. I hope there is someone out there that sees this message and can head me in the right direction. Thanks!
POPS
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formerlyknownas
ACE - Sage
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116.6K Messages
8 years ago
@POPSDULAC
thats correct. You must pay the full amount due to get service back.
Partial payment arrangements must be made BEFOREHAND your due date and must be done online or on your My ATT app
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Tish84
Contributor
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2 Messages
8 years ago
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formerlyknownas
ACE - Sage
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116.6K Messages
8 years ago
ATT has the right to cancel service if they believe you will not have the ability to pay in the future.
You have 59 days from due date, not from wage you were already past due.
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Tish84
Contributor
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2 Messages
8 years ago
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kfant1234
Contributor
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3 Messages
8 years ago
who can I talk to about making payments on an account that is suspended, I have already switched phone carriers that gave me cheaper payments I can afford. But I would like to pay this bill so it won't go on my credit. Just can't pay the whole amount at one time.
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Mccreapainting
Contributor
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1 Message
8 years ago
I have been with AT&T 15 years and use my phone for my business. I had a big job not pay me. $15,000 and it almost put me out for good. I have been struggling. Now I could not pay my $600 bill and I called to see if they could help me. They said there is nothing they could do. I pay around $600 a month. They don't give two craps about you or what's going on. Now my phone has been off for two weeks. I'm loosing so much work.
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David606
Employee
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3.5K Messages
8 years ago
So you tried to make a payment arrangement and was denied?
The only reason a payment arrangement gets denied is due to a previous promise to pay being broken and not paid. Otherwise an arrangement to pay should be available to you.
https://www.att.com/esupport/article.html#!/wireless/KM1025834
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