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Unpaid bill, canceled phone service

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Contributor

Re: Unpaid bill, canceled phone service

Why is it that I'm reading a lot of negative things here and it's seems to be true.  I'm in the unites state army and I use my phone everyday. I gotten my first bill and it 2 as pretty high.  I went to the store where I bought the phones and they told me to get in contact with the customer service  and I did.  I was trying to make a payment plan and the told me that there was nothing I could do.  Even with trying to give my last 150 dollars to try to get them on I couldnt.  I understand later that if state side customers call after 5:00 you get some one from over sea's.   How is that fair?  I was told here in the states that I could do a payment plan. This is how people credit get destroyed because 9 non payment when people are trying to pay.  5 his also made me miss my rebate of 200 dollars and I have to deal with the fact of jo phone.  So please could someone tell me what to do before I just say for get it and go back to straight talk?  SSG

Message 16 of 45
Employee

Re: Unpaid bill, canceled phone service

AT&T tries to send you an email notice with an estimate on what that first bill will be, so you have time to prepare for what usually is high.

AT&T's made changes to the payment arrangment system. You often have a week or more after the due date without needing any special arrangment.

 

If it's possible, the website is one of the main ways to get an extension.

This walks you through the step by step: www.att.com/esupport/article.jsp?sid=KB404857

Making partial payments early makes very little difference, since the system is based on how many days late you are.

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 17 of 45
Tutor

Re: Unpaid bill, canceled phone service

I feel your pain. I've complainted about this today because it been going this year I'm tried of it just like you are

Message 18 of 45
Tutor

Re: Unpaid bill, canceled phone service

I'm sorry but that is a load of crap. you can make payment arrangements with them and they will still make you miserable and not help. All because of the companies stupid policies. How in the world doesn't a phone company have a set grace period. As much as I can't stand my electric company they have grace set period and let you know straight up what will happen. I was told today that ATT anytime pass your due date they will cut you off and do not have abilities to reverse the suspension.

Message 19 of 45
Contributor

Re: Unpaid bill, canceled phone service

I have to agree, I am currently in the same situation and no one wants to help me. I actually attempted to keep my arrangement. All I tried to do was make two separate payments using the mobile app and when the first payment didn't update I thought there was a problem. I can't afford to have double payments tying up funds in my account so I waited until the next day to ensure my account balance was updated (which was yesterday) to pay the remaining amount of the arrangement. So I did pay the entire amount of the arrangement and this morning my service was suspended and no one will help me.

Message 20 of 45
Community Manager

Re: Unpaid bill, canceled phone service

 

Hello @kekesanai 

 

Thank you for sending us a private message, one of our managers will be contacting you as soon as possible (if they haven't yet).

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 21 of 45
Contributor

Re: Unpaid bill, canceled phone service

+1 Totally aggree with AT&T's lack of caring if you try and set up a payment plan. The customer service rep's do not care if and when you are able to pay, they simply tell you "oh im sorry theres nothing I can do unless we receive payment today". So there is no payment plan only customer service reps that cant perform customer service. Its funny how most peope commenting on here have had accounts over 10 years.... hmmm "oh well that dosent matter either, Oh your government employee oh well nothing I can do about it". Looks like the only thing left to do is cancel AT&T and swith to a different carrier.

Message 22 of 45
Tutor

I've had AT&T since I was 16 and it was called bellsouth...

I've had AT&T since I was 16 and it was called bellsouth and I've never run into such rude & unhelpful representatives! I've been waiting on a "5 minute" call back from "Jolene" for the last 9 hours now... I pai
Message 23 of 45
Tutor

I paid the bill to have my service reconnected 12

I paid the bill to have my service reconnected 12
Message 24 of 45
Contributor

Re: Unpaid bill, canceled phone service

Hi to all, I have been a at&t customer for over 15 years and I have a big medical bill and was a month late on my payment. I set up a arangement for the full bill to paid 14 late to help me out. The day before my bill arrangement they.canceled my service, and listed my out of contract phones i own as stolen. And to boot called my job and told my manager I was behind on my bill and owed money. Now the people I work with ask me am I ok or watch me thinking I will be stealing because of it. So I have no phone and had resume
s out looking for a second job, my bill is $35.00 more for a quarter less minutes because of at&t scewing up my bill trying to cut my monthly bill, so my bill before was $125. For 1100 minutes and unlimited data. Now my bill is $155. For 350 minutes. I called 5 times to fix it and just put it back to $125. Per month 1100 minutes. At&t is just out to screw its customers, sad to say. I will not be paying up my bill plus a reconnect fee, no thanks.
Message 25 of 45
ACE - Expert

Re: Unpaid bill, canceled phone service

@altheprince

ATT suspended your service for non payment. If you had an agreement to pay that was not honored, private message for help.
ATT does not report out of contract phones, or phones that had Next installments that are all paid off, stolen. They don't work because they are suspended and locked to ATT. They belong to you, but must be unlocked in order to work with another carrier

ATT also would not call, or even HAVE a phone number that you did not give them. So I have to doubt they called your employer over. $155 bill.

You will be forced to use prepaid service if you don't pay your bill and it goes to collection and has a negative note on your credit report.
(The following is included after all posts to save typing) We are fellow customers. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 26 of 45
Contributor

Re: Unpaid bill, canceled phone service

Thank you very much, I guess I will have pay it. I was going to look into prepaid but it saves me a couple of dollars but AT&T service was very good. Best Al

Message 27 of 45
Contributor

Re: Unpaid bill, canceled phone service

I have sent a private message with details on my situation.  Please help, thank you.

Message 28 of 45
Contributor

Re: Unpaid bill, canceled phone service

So my service was suspended and I go to look at my online bill and it shows I have a past due balance so I go thru my bill and it says I was suspended per my request . I contact AT&T to get my service on and show them the false statement and I'm told to ignore the statement that I'm suspended because of money owed...it said nothing about suspended for past due just that I requested it and to contact them to get it turned on...so now my phone is still off and I lost 5 hours of my day being told to ignore it and that to pay past due and they will turn it on...I'm floored by the lack of customer care...I'm very been with them for 11 years and they could care less to make it right after putting a false statement on my account and now he turned it in to be removed from my bill so Noone will see it to make it right...I'm very asked for his boss and he denied me...way to go AT&T
Message 29 of 45
Community Support

Re: Unpaid bill, canceled phone service

Edited Response – AT&T Mobility

 

Hi Everyone! Since the original post back in 2015, we’ve been seeing a lot of conversation around how to avoid your service being disconnected after getting behind on payments.

 

Life happens, and we’re here to help you. If you’re aware that you may not be able to pay an upcoming bill, it’s best to get in contact with us as soon as possible to make a payment arrangement. For payment arrangements, please follow this link.

 

By following the steps included in the link, you can set up or change your payments dates to best fit your situation. Often times setting up a payment arrangement proactively can prevent your account from being suspended or cancelled.

 

Option 1: 59 Days or Less since Cancellation

 

If your account has already been cancelled for 59 days or less, you can reinstate the service by paying the balance in full (less any early termination fees you have been charged as they will be credited back to your account once reinstated).

 

Some things to keep in mind:

 

  • The suspended or cancelled account must be paid in full
  • All AT&T services must be paid for and current if applicable (U-verse, DirecTV, etc…)
  • A credit check will need to be performed – To perform a credit check, you will need to go to an AT&T store or contact us via Private Message
  • Once reinstated, you should be able to retain your phone number in the majority of cases

 

Option 2: 60 Days or More since Cancellation

 

If your service has been cancelled for 60 days or longer, your phone number may not be available. You will want to start a new line of service by going to att.com or a local AT&T Retail Store.

 

 

Thank for reading, and please reach out to us through Private Message if there’s anything else we can do for you.

 

-Kevin, AT&T Community Specialist

 

 

Hi there! @Eastwestern23 thank you for posting your question. 

 

If the account has been cancelled for non-payment, you can reinstate the service by paying the balance in full, less any early termination fees you have been charged within 59 days.  Once those have been paid, please contact us or go to an AT&T company store as a credit check and deposit may be required when reinstating service.

 

To locate your nearest store please go to www.att.com and select Store Locations & Appointments on the upper right of the site. From there you can enter your zip code and find your nearest store address, hours of operation and phone number.

 

Thanks!

Charise

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 30 of 45
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