06-03-2014 9:41 PM
Why is it that I'm reading a lot of negative things here and it's seems to be true. I'm in the unites state army and I use my phone everyday. I gotten my first bill and it 2 as pretty high. I went to the store where I bought the phones and they told me to get in contact with the customer service and I did. I was trying to make a payment plan and the told me that there was nothing I could do. Even with trying to give my last 150 dollars to try to get them on I couldnt. I understand later that if state side customers call after 5:00 you get some one from over sea's. How is that fair? I was told here in the states that I could do a payment plan. This is how people credit get destroyed because 9 non payment when people are trying to pay. 5 his also made me miss my rebate of 200 dollars and I have to deal with the fact of jo phone. So please could someone tell me what to do before I just say for get it and go back to straight talk? SSG
06-04-2014 12:24 PM - edited 06-04-2014 12:25 PM
AT&T tries to send you an email notice with an estimate on what that first bill will be, so you have time to prepare for what usually is high.
AT&T's made changes to the payment arrangment system. You often have a week or more after the due date without needing any special arrangment.
If it's possible, the website is one of the main ways to get an extension.
This walks you through the step by step: www.att.com/esupport/article.jsp?sid=KB404857
Making partial payments early makes very little difference, since the system is based on how many days late you are.
09-30-2014 2:44 PM
I feel your pain. I've complainted about this today because it been going this year I'm tried of it just like you are
09-30-2014 2:54 PM - edited 09-30-2014 2:55 PM
I'm sorry but that is a load of crap. you can make payment arrangements with them and they will still make you miserable and not help. All because of the companies stupid policies. How in the world doesn't a phone company have a set grace period. As much as I can't stand my electric company they have grace set period and let you know straight up what will happen. I was told today that ATT anytime pass your due date they will cut you off and do not have abilities to reverse the suspension.
10-17-2014 12:13 PM
I have to agree, I am currently in the same situation and no one wants to help me. I actually attempted to keep my arrangement. All I tried to do was make two separate payments using the mobile app and when the first payment didn't update I thought there was a problem. I can't afford to have double payments tying up funds in my account so I waited until the next day to ensure my account balance was updated (which was yesterday) to pay the remaining amount of the arrangement. So I did pay the entire amount of the arrangement and this morning my service was suspended and no one will help me.
10-17-2014 12:50 PM
Thank you for sending us a private message, one of our managers will be contacting you as soon as possible (if they haven't yet).
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11-25-2014 10:53 AM
+1 Totally aggree with AT&T's lack of caring if you try and set up a payment plan. The customer service rep's do not care if and when you are able to pay, they simply tell you "oh im sorry theres nothing I can do unless we receive payment today". So there is no payment plan only customer service reps that cant perform customer service. Its funny how most peope commenting on here have had accounts over 10 years.... hmmm "oh well that dosent matter either, Oh your government employee oh well nothing I can do about it". Looks like the only thing left to do is cancel AT&T and swith to a different carrier.
12-22-2014 10:37 PM
07-19-2015 9:46 AM - edited 07-19-2015 9:56 AM
07-19-2015 10:02 AM - edited 07-19-2015 10:04 AM
07-19-2015 3:17 PM
08-04-2015 2:32 PM
08-26-2015 4:38 PM - edited 03-09-2016 2:25 PM
Edited Response – AT&T Mobility
Hi Everyone! Since the original post back in 2015, we’ve been seeing a lot of conversation around how to avoid your service being disconnected after getting behind on payments.
Life happens, and we’re here to help you. If you’re aware that you may not be able to pay an upcoming bill, it’s best to get in contact with us as soon as possible to make a payment arrangement. For payment arrangements, please follow this link.
By following the steps included in the link, you can set up or change your payments dates to best fit your situation. Often times setting up a payment arrangement proactively can prevent your account from being suspended or cancelled.
Option 1: 59 Days or Less since Cancellation
If your account has already been cancelled for 59 days or less, you can reinstate the service by paying the balance in full (less any early termination fees you have been charged as they will be credited back to your account once reinstated).
Some things to keep in mind:
Option 2: 60 Days or More since Cancellation
Thank for reading, and please reach out to us through Private Message if there’s anything else we can do for you.
-Kevin, AT&T Community Specialist
Hi there! @Eastwestern23 thank you for posting your question.
If the account has been cancelled for non-payment, you can reinstate the service by paying the balance in full, less any early termination fees you have been charged within 59 days. Once those have been paid, please contact us or go to an AT&T company store as a credit check and deposit may be required when reinstating service.
To locate your nearest store please go to www.att.com and select Store Locations & Appointments on the upper right of the site. From there you can enter your zip code and find your nearest store address, hours of operation and phone number.
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