Unpaid bill, canceled phone service

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Contributor

Unpaid bill, canceled phone service

Ok so, I haven't gotten a chance to pay my AT&T phone bill for the past month & a half, due to me losing my job. And so from that I owe AT&T a hefty amount. My account and service was canceled. Since now of this month I got a job and am now able to pay how much I owe AT&T, will my service and account be back on so no more problems with payment?
Message 1 of 45 (90,554 Views)
ACE - Professor

Re: Unpaid bill, canceled phone service

It may depend. The first step after non-payment is a suspension. If you're suspended, you can make a payment and your service will be restored almost immediately.

However, after some time (usually about 10, iirc) of being suspended, the account is closed. If your account is closed, it will be more complicated. I believe they may require a deposit or other security in addition to your payment. Your best bet is to call 800-331-0500 and ask what you need to do to get service again.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 45 (89,834 Views)
Scholar

Re: Unpaid bill, canceled phone service

Also - although I guess now it is too late - if you are having problems that make it difficult to pay any of your bills it's good to contact the various companies and try to work something out with them, as opposed to just not paying.

If your wireless bill is past due AT&T does not know if you merely forgot to pay, if you plan to pay later, or if you have abandoned the account. Whereas if you communicate with them they at least know what your intentions are.

Message 3 of 45 (89,785 Views)
Professor

Re: Unpaid bill, canceled phone service

Also, your upgrade date may have been pushed back because of the late payment.  I'm unsure if they do this after one late payment or if it takes more than one.  I just wanted to give you a heads-up if this would cause a concern for you.

Message 4 of 45 (89,776 Views)
Employee

Re: Unpaid bill, canceled phone service

If you are within 59 days of the cancellation, you may get your service reinstated and the ETF will be waived. You can pay what you owe in MRCs. A credit check may be required.

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 45 (89,780 Views)

Re: Unpaid bill, canceled phone service

Hey DogDaddy,

Nice assistance with the previous topic. However, I'd like to add something. Even though you may call AT&T about your intentions of paying a bill or to work out arrangements they may just shut your service off and cancel your account like they have done to me. I've been a customer of theirs for a decade and they seem to be more strict about shutting off your service soon, cancelling your account, and charging you a ton of outrageous charges when all you want to do is get an explanation of why they did what they did. Calling them and keeping them abreast of your situation DOESN'T matter to them one bit. I've been pretty good about that and even though NO one told me that this may happen, they went ahead and did it anyway. Now no one can tell me All the charges against me or help me resolve this issue. Great, huh?
I thought you should know.

Thanks.
Message 6 of 45 (87,569 Views)
Community Manager

Re: Unpaid bill, canceled phone service

Hello ferris_mueller81,

 

I'm sorry you're having billing issues, I did also see your post in another thread. AT&T makes every effort to work with their customers on making payment arrangements. Service suspensions or cancellations are account specific, we have your case assigned to one of our escalation managers that will be contacting you as soon as possible to discuss your options.

 

Thanks,

 

Dmitriy


Rethink Possible


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 45 (87,535 Views)
Tutor

Re: Unpaid bill, canceled phone service

No kidding.  Payment arrangements don't mean squat.  Especially when the mix up is on their end.  I have no phone because of it, I pay a price for it.   Nothing more than they said you said.  No customer care what so ever, even as high as management.  How stupid do they think people are to make a payment arrangement on a non-payday?????  Their customer care gets an A+ for total rudeness and non caring.

Message 8 of 45 (87,267 Views)
Community Manager

Re: Unpaid bill, canceled phone service

[ Edited ]

Hello @funmom , welcome to the forum!

 

I'm sorry you're having issues with billing and your phone got suspended. Let us take a look at your situation and see how we can help, we have an awesome team of managers that can help! Please send us a private message by clicking here, please include your full name, phone number, email address and the best time you can be reached.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 45 (87,204 Views)
Community Support

Re: Unpaid bill, canceled phone service

Hi funmom,

 

I just wanted to check in and let you know that we received your private message. One of our managers will be looking into this and contacting you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

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Message 10 of 45 (87,148 Views)
Tutor

Re: Unpaid bill, canceled phone service

Yes and do not ever believe them, even the the ones on here. They are not account specific. ATT has a very bad track record for customer service as I have done my research. Be very aware of your customer rights. Talk to the BBB and FCC, they can advise you.
Message 11 of 45 (87,087 Views)

Re: Unpaid bill, canceled phone service

I have the same issue with AT&T customer service reps as well. Tried with 3 different reps to get my phone turned back on and work out a payment plan and the EXACT answer I get is "WE CAN'T DO ANYTHING UNLESS WE RECIEVE A PAYMENT TODAY". Not a single customer service rep wants to do a thing to help out. No matter when you call. Come income tax time, I'm closing my accounts with AT&T and I wont be the only one in line. Every single person in my family has AT&T. AT&T will be losing 50+ accounts come then because of their inconsiderate service reps who just have an attitude of "These are the rules. Deal." Already placed a formal complaint with the FCC as well. Must be nice to treat your LOYAL customers like that. AT&T is ignominious as a company and should be ASHAMED of the way they treat customers!

Message 12 of 45 (85,939 Views)
ACE - Professor

Re: Unpaid bill, canceled phone service


dagodmatha713 wrote:

I have the same issue with AT&T customer service reps as well. Tried with 3 different reps to get my phone turned back on and work out a payment plan and the EXACT answer I get is "WE CAN'T DO ANYTHING UNLESS WE RECIEVE A PAYMENT TODAY". Not a single customer service rep wants to do a thing to help out. No matter when you call. Come income tax time, I'm closing my accounts with AT&T and I wont be the only one in line. Every single person in my family has AT&T. AT&T will be losing 50+ accounts come then because of their inconsiderate service reps who just have an attitude of "These are the rules. Deal." Already placed a formal complaint with the FCC as well. Must be nice to treat your LOYAL customers like that. AT&T is ignominious as a company and should be ASHAMED of the way they treat customers!


Did you really place a formal complaint with the FCC saying "I didn't pay my bill and now AT&T won't give me service"?

 

The reps are doing exactly as they're told by management. If your service is suspended, a payment is required to have service restored. Depending on the situation, the rep may have had every desire to help you out and restore your service; however, they did not have the ability without you making a payment.

 

I know from personal experience that AT&T is more than happy to work with customers on payment arrangements before the service is suspended. That is the time to work with them. Once they've had to suspend the service to hear from you, they have every right to say "Pay before more service is rendered." Why would they work with a customer who has ignored the bill, the late payment notice, the phone calls, etc.?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 45 (85,910 Views)
Contributor

Re: Unpaid bill, canceled phone service

Speaking from recent experience, AT&T DOES NOT work with you. I called them before it was suspended and I was told they needed to be paid today. Don't be fool by their public relations on here. They have bad costumer service. Come tax time, I'm gone
Message 14 of 45 (85,020 Views)
Employee

Re: Unpaid bill, canceled phone service

Hey Amcfarland6,

 

If it's only happeneded a few times, you might not have a good idea. AT&T has a system that's largely meant for customers to take advantage of.

 

Depending on history and credit, many accounts won't get charged a late fee for 3-4 days after the due date and not get cut off for 1-2 weeks.

If you have at least some history, then, AT&T will often work with you to set up an extension. Even the automated payment system, MyAT&T, att.com website, you can request to arrange a late payment. You can tweak it often times, if things change.

 

Once your service gets interupted, it requires a payment of just the past due amount, and any restoral fee gets applied to the next bill, instead of immediately.

 

There's a little bit more flexibility before, vs after certainly, but, there's a whole system available to help you avoid it in the first place.

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 15 of 45 (84,993 Views)
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