AT&T Community Forums

Two accounts appearing on my profile

After being transferred over 5 times and on the phone for 3 hours it was found that I have 2 accounts which I did not request. I went into the store and manager tried to give me direct tv promo and the nightmare began. I was told a manger would get back to me with regard to all of this inconvenience and poor customer service. I have been an AT&T customer for over 10 years!

Responses

ATTMobilityCare

Community Support

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15.2K Messages

8 years ago

Hello @Loyal555

Thank you first and foremost for your continued support through-out all these years. We look forward to many more years of providing you excellent service and of making you happy along the way!

I’m sorry to hear you had a negative experience with our customer service! This is not the experience we want any of our customers to have and we take matters like this very seriously! We’d love to get in contact with you to review your account and discuss any and all possible alternatives. Please send us a private message by clicking on this link and include your full name and a good contact number where we can reach you.

We look forward to working with you to resolve your issue!

Tim, Community Specialist

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Loyal555

Tutor

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4 Messages

8 years ago

I appreciate that and have been working with Ben, a manager, who was most helpful with this situation. He knows exactly what's going on and knows how to fix it. He will be following up with me on Monday for a final resolution of what he already put in progress on Thursday.

This is the type of service I am used to at AT&T and hope it continues.

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Loyal555

Tutor

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4 Messages

8 years ago

Unfortunately I can't get ahold of Bernie anymore and my issue is still not resolved! I keep getting two bill's and my family phone lines are split up instead of on one bill. Now AT&T has shut two of the phone lines down due to non payment but I have been paying each month! This whole ordeal has been overwhelming and frustrating to think that with all the notes made on my account that you all would be so unprofessional to shut my family's phones off after all this. I really just want to cancel my service after 15 years.

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Loyal555

Tutor

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4 Messages

8 years ago

Issue still not resolved. I just got a bill on account # ***** which of was told as canceled last month. I should only have one account # [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]. Please once and for all rectify the two bills so I have one bill with all phones on it.

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formerlyknownas

ACE - Sage

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117.2K Messages

8 years ago

I can't believe this has been going on for 5 months.

Please understand this is a customer populated forum, NOT a direct contact to ATT support.

Please contact them by clicking on @ATTMobilityCare then chose message, then fill in title and text box.

Replies will arrive in the envelope above the orange bar.

The forum is great for solving problems or getting answers - to a point. We can't fix billing problems. I'm shocked and dismayed that billing hasn't managed to fix this way back in May.

Please report back within a week if it isn't well on its way to being fixed. We can also escalate a problem if we need to.

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