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Tired of being lied to by everyone at this company

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Tired of being lied to by everyone at this company

I recently upgraded my plan and two phones on my account. When I was upgrading (spending money) they told me I could apply a corporate discount to my ENTIRE bill with the signature program. I told them I heard that it wouldn't apply to unlimited plans, and the girl at the store said THAT DOESNT APPLY ANYMORE and that I can have my discount if I bring in a pay stub. I bring in a pay stub today and guess what? The people at the store don't even LOOK at my account and say I've been LIED to. When I call the 800 number they tell me THOSE people at the store don't know what they're talking about and that I absolutely qualify but I have to do it through email. I've tried DOZENS of times to get the email signup to work and I NEVER EVER EVER receive the fabled "signup" email I'm told I have to go through. I am sick and tired of this company lying to me and giving me the runaround when I do anything besides spend more money. The people at the stores are underhanded thieves and should all be fired.

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ACE - Sage
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Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎12-06-2018 4:34 AM

Re: Tired of being lied to by everyone at this company

The only people who qualify for discount on unlimited are first responders, military and veterans.  The policy for employees eligible for signature discounts has NOT changed and is not applicable to service discounts on unlimited plans.  It may waive some fees or provide discounts on some purchases.   So while you can apply your FAN number, it will show on your account without changing the bill.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 5
ACE - Sage

Re: Tired of being lied to by everyone at this company

Article on discounts.  https://www.att.com/esupport/article.html#!/wireless/KM1063869

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 5
Contributor

Re: Tired of being lied to by everyone at this company

Oh thanks, now I wasn’t lied to at all! You’ve changed the past and I am now happy to get screwed on my bill.
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ACE - Sage

Re: Tired of being lied to by everyone at this company

I’m in Connecticut also, which stores told you wrong?  (It’s a truth or dare you to say otherwise thing)

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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