12-05-2018 7:28 PM
I recently upgraded my plan and two phones on my account. When I was upgrading (spending money) they told me I could apply a corporate discount to my ENTIRE bill with the signature program. I told them I heard that it wouldn't apply to unlimited plans, and the girl at the store said THAT DOESNT APPLY ANYMORE and that I can have my discount if I bring in a pay stub. I bring in a pay stub today and guess what? The people at the store don't even LOOK at my account and say I've been LIED to. When I call the 800 number they tell me THOSE people at the store don't know what they're talking about and that I absolutely qualify but I have to do it through email. I've tried DOZENS of times to get the email signup to work and I NEVER EVER EVER receive the fabled "signup" email I'm told I have to go through. I am sick and tired of this company lying to me and giving me the runaround when I do anything besides spend more money. The people at the stores are underhanded thieves and should all be fired.
Solved by: Go to Solution.
12-05-2018 7:35 PM
The only people who qualify for discount on unlimited are first responders, military and veterans. The policy for employees eligible for signature discounts has NOT changed and is not applicable to service discounts on unlimited plans. It may waive some fees or provide discounts on some purchases. So while you can apply your FAN number, it will show on your account without changing the bill.
12-05-2018 7:38 PM
Article on discounts. https://www.att.com/esupport/article.html#!/wireless/KM1063869
12-05-2018 9:13 PM
12-06-2018 4:36 AM
I’m in Connecticut also, which stores told you wrong? (It’s a truth or dare you to say otherwise thing)