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If phone is lost or broken during Next, am I still responsible for payments?
So, With the Installment Plan when you Pay 75.00 a month for 30 months ..If You Lose Or Break the phone can You Cancel the Payments and send them the phone back if it Gets broken badly? ..And If You can't make a Payment In time what happens?
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ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hey @KobyMcDuffie561
I’d be happy to help with your AT&T Next concerns! It is recommended that Mobile Insurance/Protection Pack is purchased alongside a new device on AT&T Next incase any damage occurs or the device is lost or stolen. If anything happens to the device, you would remain responsible for the installments. Installments are linked to your AT&T bill. A missed payment can result in service suspension (plus associated fees) and/or account cancellation.
I hope this helps!
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GeekBoy
Master
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4.1K Messages
9 years ago
Also like having a car that you crash (break badly), if you have insurance it will pay for much of the cost to repair your crashed car. Similarly, if you have insurance on your cell phone, it would cover much of the cost to repair/replace your broken phone.
The NEXT terms for sending your phone back for a trade-in state that your phone must be in "good working order" and the screen must be free of cracks & chips. From the sounds of it, your phone probably doesn't meet those terms, so your phone as it stands would not qualify for trading in under NEXT.
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