Community Support
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2.7K Messages
The Bill Looks Different - AT&T's New Bill Layout
We heard you and we are changing the layout of the bill! We know your time is important and we made your bill easier to understand! Check out some of the upcoming changes below! We added a video that explains the upcoming change in more detail at the bottom of this thread!
New Total Due Layout
- Showing a breakdown of service
- Colors represent specific services in bill
- Easy To View
Past Due Balances
- Color coated wheel is replaced with a box
- Past due balance is highlighted in red
Account Summary
- Amount of last bill
- Payment received
- Account level adjustments
- Remaining balance
Service Summary
- Provides an overview of charges organized by service
- Includes amount of last bill
Other Changes:
Bill Cycle Date changed to Statement date
- Presents charges in advance
- Charges incurred during month of service – like pay per view or movie charges
What’s Changed Section
- Highlights changes of bill, such as changes in total amount or promotions expiring.
ChrisZ, AT&T Community Specialist
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
7 years ago
Does the bill look different to you? Well it has changed! Check out the article above to learn what has changed!
Having other questions regarding setting up a late payment? Autopay or status of your reward cards? Visit our Rewards, Fees, and Bill Payments article!
ChrisZ, AT&T Community Specialist
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Javelinadad
Contributor
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1 Message
5 years ago
I'm OK with the bill layout. I'm even OK with the costs of my AT&T services. I've been a customer for many years and have never "jumped" from one carrier to another. But what I don't get is why the bill is posted as PAST DUE, with the little associated red alert, on the very day it gets posted? I wait each month for the bill to be posted in the app and I pay it the first moment I am notified of the amount due.
It may be petty, but I kind of resent being treated as though I am tardy and need to be tagged as a late payer. Nothing could be further from the truth.
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