06-06-2014 11:52 AM
I am putting this out there. I have been dealing with customer servce, the store manager, and now a memeber of the Social Media Team(whom consulted which his whole team). I am extreamly tired of the beating around the bush and just receiving apologies for the misunderstanding, and I wasn't lied to. You not disclosing the full story is still lieing to me. Misleading me is still lieing to me. The following is my last response to the Social Media Team, and it is time to just add another Thread to the endless threads of the mislead customers out there. I honestly hope that this helps fellow comsumers that are in the same boat as myself, and hope that AT&T figures out how to regain the loyality of all the consumers they have hurt.
Following is the responce to DougC
myAT&T Social Media Team
AT&T Social Media Manager
06-09-2014 7:28 AM
Thanks for posting. I'm so sorry to hear about your recent billing issues. It looks like you already have a case number assigned, so I would recommend that you continue to work with the representative assigned to your case.
This team is not the same team as the customer care you've worked with over the phone, and they will work very hard to find an acceptable resolution.
Let me know if you have any other questions or concerns.
06-09-2014 6:23 PM
I currently have the same issues with my AT&T wireless. I was give a very good deal that's why I switched from T mobile to AT&T and guess what up to now....But after getting the unit, I found out that I was given a wrong information...So right now no update from those Managers who promised me that it will be adjusted according to the plan that was offered to me....and no update also from one of the Social Media Manager named Annelle who sent me a message that she will call me.
06-11-2014 11:24 AM
I have the same going on here too. They have no problem saying that theyre sorry but you must pay. they are great liars. they don't care about us. Heck theyre not even sorry, they throw that word around like it means something.... yeah I'm the one who is sorry for listening to their lies. I have been a customer for 8 years and believe me I have heard some whoppers from att. I'm cancelling my service too!!
06-17-2014 4:50 PM