Text/IM Pay-Per-Use

Contributor

Text/IM Pay-Per-Use

I pay monthly for unlimited messaging and yet I am being charged for at least 14 messages a month. I don't have any IM apps on my phone. The only apps I can think of that I message from are my Facebook app or HeyTell, but I still don't think I should be getting charged. I've already been charge for 29 messages this month alone. Why am I being billed for this when I'm already paying for unlimited messaging??
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Employee
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Accepted by topic author Sls5891
‎09-30-2015 1:39 AM

Re: Text/IM Pay-Per-Use

Are they possibly international messages? Some countries like Canada and parts of the Caribbean use the North American dialing pattern so its not immediately apparent that its an international message. What's the per msg cost?
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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6 (10,336 Views)
Contributor

Re: Text/IM Pay-Per-Use

I didn't realize it would charge for that. My fiancé lives in Japan but he has an iPhone and usually the messages send as iMessages. Do they only charge if they send as text messages?
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Tutor

Re: Text/IM Pay-Per-Use

I did not IM text international. I do not know the charge it will be on my next bill. ???
Message 4 of 6 (9,625 Views)
Tutor

Re: Text/IM Pay-Per-Use

Explain the IM TEXT per use I did not text international to anyone. What is this charge for? It will be on the next billing.
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Contributor

Re: Text/IM Pay-Per-Use

I have a Fruad charge for Text/IM Pay-Per-Use none of my contact are out of the USA. How can I contact HQ for Fruad charge.

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