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Taxes on bill

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Taxes on bill

I don't understand why we are being charged Louisiana taxes on our bill when we live in texas. Is it because our phone numbers are LA?
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Message 1 of 8
ACE - Expert

Re: Taxes on bill

@Addison You can set in your account where you live (which can be different from your billing address).

 

They might be cheaper there...

 

 

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Message 2 of 8
Tutor

Re: Taxes on bill

We have our address set up for TX. Been like this for 3 years and we are still being taxed as if we are still in Louisiana. I was told by one agent tonight that I have to contact my local government for this answer. And I do not see why I have to contact the government to get an answer that my phone provider should have since they are the ones making my bill.
Message 3 of 8
ACE - Expert
Solution
Accepted by topic author
Accepted by Addison
‎03-22-2017 8:08 PM

Re: Setting your state for cellular taxes on your bill

@Addison Each line has it's own setting for where it's used the most, independent of the billing.

 

Log in and go to this profile page https://www.att.com/olam/profile.olamexecute?actionEvent=redirectToUserInfo and scroll down to Place of primary use and check it for each line.  Your 991 addresses are in there too.

 

On average, you probably have much lower taxes than you should http://www.actwireless.org/taxes-and-fees/state-tax-rankings/

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
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Message 4 of 8
Tutor

Re: Taxes on bill

Thank you Mr. LaPointe!! You have been extremely helpful!!
Message 5 of 8
Contributor

Re: Taxes on bill

My place of primary use is the same on all 4 lines and government sales taxes are different for 3 of the 4 lines.

Any other thoughts?  

Message 6 of 8
ACE - Expert

Re: Taxes on bill


@cberg23 wrote:

My place of primary use is the same on all 4 lines and government sales taxes are different for 3 of the 4 lines.

Any other thoughts?  


You should be able to log into your account and change the address for the primary place of use (I believe this is different than the 911 address).

 

I've done this before and I'm digging around at att.com but I can't find PPU for you, sorry...

 

PPU = Place of Primary Use.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
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Message 7 of 8
ACE - Expert

Re: Taxes on bill at Place of Primary Use - PPU

@cberg23 FOUND IT.

 

On a desktop:

  • I logged into att.com
  • Clicked on my name at the top (on the right side of the screen).
  • Clicked "view profile"
  • Clicked "contact info"
  • Clicked the "address" tab
  • Scroll down to "Place of primary use" and you can change the address for each line.

(Below that is the "911 address" for lines that have enabled WiFi calling.)

 

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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