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Switcher program issues!

Tutor

Switcher program issues!

We switched from Verizon to AT&T in February. After waiting and waiting for our rebate we got a letter saying we failed to turn in our old phones so we don't qualify. We have the paper work that shows we did. We went down to the local AT&T store and talked with someone. They copied our paperwork and promised to call us back by today. Well, guess what, no phone call. Try calling the store and it goes straight to voicemail. Try calling the rebate phone number and you get a message saying " we are experiencing a higher than normal call volumn" and they hang up! I'm so mad! I'm ready to drop them and I don't care what it costs! I'll post it where ever I can! AT&T scams people!!!

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Message 1 of 448
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Teacher

Re: Switcher program is a scam!

Welcome to ATT
Message 331 of 448

Re: Switcher program is a scam!

Oh yes I applied in august talked 2 dozen customer service and supervisors and loyalty reps each time a 2 hr wait and a different story and transferred who know how many times the only communication company that won't communicate among themselves. Definitely not a program or company that is worth being part of. I can't wait til this contract is over
Message 332 of 448
Contributor

Re: Switcher program is a scam!

IT'S STILL A SCAM EVEN IF YOU HAVE THE PHONE RETURN RECEIPT!  THEY TAKE THE PHONE AS A "DOWNPAYMENT"  -- VALUE IT AS HIGHLY AS POSSIBLE AND THEN REDUCE YOUR REFUND BY THAT AMOUNT!  So, if you owed Verizon $400 for having cancelled your contract prematurely, and they value your phone at $250, you will get $150.  IT MAKES NO SENSE AND THEY ARE PAYING THEMSELVES TWICE FOR YOUR PHONE!  I am furious!  

Message 333 of 448

Re: Switcher program is a scam!

Please file complaints with FTC & any other agency that will take your
complaint. I myself have contacted the local news and is filing a complaint
with them they check out every complaint and try to help consumers like
ourselves that are getting scammed by these large wealthy companies that
are out to make money and not help their own customers.
Message 334 of 448
ACE - Expert

Re: Switcher program is a scam!


@jangre wrote:

IT'S STILL A SCAM EVEN IF YOU HAVE THE PHONE RETURN RECEIPT!  THEY TAKE THE PHONE AS A "DOWNPAYMENT"  -- VALUE IT AS HIGHLY AS POSSIBLE AND THEN REDUCE YOUR REFUND BY THAT AMOUNT!  So, if you owed Verizon $400 for having cancelled your contract prematurely, and they value your phone at $250, you will get $150.  IT MAKES NO SENSE AND THEY ARE PAYING THEMSELVES TWICE FOR YOUR PHONE!  I am furious!  


What difference does it make if they give you $10 or $399 for the phone?

If you owe $400 they give you $400-399 or $400-$10, either way the total is $400.

They are basically BUYING your phone from you for $400. http://att.com/switch

 

They likley don't want to value the phone too highly.  If they value a phone at $250, but you only owe $150, then they overpaid you $100. They don't know what you owe until you submit the bill.

 

 

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    Message 335 of 448
    Contributor

    Re: Switcher program is a scam!

    I would like to know the percentage of people that received the debit card.  I cant seem to get mine either.

    Now they say opening a case. I wish I had NEVER left Verizon.

    No customer support at ATT to assist youn with any issues expecially this one!

     

    Live and Learn I guess!

    Message 336 of 448
    Tutor

    Re: Switcher program is a scam!

    COMPLETE SCAM!!!!! I as so disgusted by this company.  I switched from a long time happy Sprint customer to AT&T as recommended by my fiance. When he suggested it, we saw the Switcher program and thought 'Wow, pretty great deal". So I paid out of my pocket to pay off my phone and followed all of the procedures.  From the get go, they gave me the run-around...stated I didn't have the correct final bill. So I got them the final bill, I mailed my old phone to them with the packing/shipping slip/packet they provided. After waiting and waiting....6 MONTHS later they say I'm denied any reimbursement because they never received my phone!!!! What a bunch of crap! They count on us not to have a photo/copy of their shipping label so we have no proof (my error). But it is so wrong!!!!!! After reading several other complaints for the same crock of crap I will cancel with this junk company and am seeking legal counsel. They should not be able to get away with this!!!!

    -signed,

    Disgusted

    Message 337 of 448
    Tutor

    Re: Switcher program is a scam!

    yaeh........after a year of the same crap i see everyone else complaining about.....i finally recieved the rest of my money......the program is a farce but as soon as a filed a complaint with the ....ohio attourney generals office they really got things moving,  each state as an att. gen. office. look it up for the state you live in

     

    Message 338 of 448
    Contributor

    Re: Switcher program is a scam!

    That's great info.  I really appreciate it.. THANK YOU!

    Message 339 of 448
    Contributor

    Re: Switcher program is a scam!

    I recently switched to AT&T too and am having problems as well. They keep telling me the bill I am submitting is invalid because it does not state specific wording showing that I am being billed for ETF's or installemnt charges for my phones. I have contacted TMbole multiple times for a final bill and the one I recieved is the only one they will send me. It appears it is not good enough wording for AT&T.. it shows the phone number and states "equipment charge, final bill..." That sounds very clear to me but it keep getts denied. I am going to switch back if i can not get this rectified

    Message 340 of 448

    Re: Switcher program is a scam!

    I got the same message. When I sent them a clear bill they they made
    another excuse that appeared to be mumbo jumbo. When I went back to the
    corporate store they gave me different story. It is clearly a fraud. You
    need to speak to THEE manager and tell him going to take them to court.
    Remember there is at 3 levels of management at each store. The manager has
    promised me a compromised refund which I accepted, I'm 73 and don't need
    the grief. I considered doing what you suggested but then you be stuck with
    the ATT final bill, and fighting that. I believe all carries are using the
    same switcher scam. David

    ##- Please type your reply above this line
    Message 341 of 448

    Re: Switcher program is a scam!

    I am planning to contact the state AGs office
    Message 342 of 448
    Contributor

    Re: Switcher program is a scam!

    I am not sure if this is an AT&T scam, or if Verizon is mad and will not send a breakdown bill for us.  I am being rejected for my submission by AT&T for not having phone cost on the final bill.  Verizon refuses to cooperate and I am unable to access my accounts with them because of the switch.  I am not able to pay off my old phone and the new phone cost.  Sounded like a good deal.  Hopefully there is still time to make this right.  I know there is a cuttoff date to submit  switching payment.  I am sweating now.

    Message 343 of 448
    ACE - Expert

    Re: Switcher program is a scam!

    @Hopes80677 ATT can't reimburse you for your phone payoff unless they know what it is. I'd say this is a Verizon issue. 

    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 344 of 448
    Contributor

    Re: Switcher program is a scam!

    I still have not recived nothing its been 3 months since i filednandbi keep getting the run around now sprint had charged my account 1300.00 and att isint doin anything to help i should of never switch
    Message 345 of 448
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