Scholar
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51 Messages
Switcher program is a scam
I switched 5 lines to ATT. I traded my phones in and received a credit for the phones that was applied to my Att bill. I still owed money for the phones and att said they would pay any early termination fees and the balance of the phones off. But they actually subtract what the credit they give you to pay your other wireless provider off. So basically I am stuck with a $1200 bill from T-Mobile to pay out of pocket. It is a scam especially if you have multiple phones. You are being giving a credit for a phone that you give to them then they take the credit back by making you apply it to your old bill. So you will end paying on your old bill, paying activation fees, taxes so they are scamming people. I plan on filling a compliant
deenalove08
Guru
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901 Messages
7 years ago
You are responsible to pay off T-Mobile. Say you owe T-Mobile $1200, AT&T gives you say a $1000 credit for your phones, therefore they only owe you another $200, not another $1200. The switcher program isn't a way for you to make a profit. So this is no scam, yes you need to pay the activation fees and taxes.
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formerlyknownas
ACE - Sage
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116.6K Messages
7 years ago
It's not a scam. The switch offer from all carriers is basically buying your phone off you for what you owe. It's the SAME EXACT offer from all the major carriers.
Its a reimbursement only, not a money making offer.
Had you read the offers, you would have known how it works.
No carrier pays your previous carrier for you!!
You have to pay your own bills!
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Ericagr
Scholar
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51 Messages
7 years ago
Don't tell me what is not misleading, I gave them a device , 4 iPhones to be exact so they should have paid me, that money should be mine to pay to T-Mobile. Having to pay a $1200 bill at 1 time is not what I signed up for, I would have just kept my phones and let ATT pay up to the &650 per line and I wouldn't have a huge bill to pay . {keep it courteous} [Per Guidelines: Keep it Relevant and Appropriate].
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Ericagr
Scholar
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51 Messages
7 years ago
I would rather have kept my own phones and had them pay the 650 per line and I wouldn't have this bill.[Per Guidelines: Keep it Relevant and Appropriate].. So thank you but no thank you
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
Neither of the responses you got were from ATT employees. Employees are clearly marked. Neither of them were "smart mouthed" either, just factual. We get that you are angry but maybe you wouldn't be so angry had you known the facts before taking the offer.
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formerlyknownas
ACE - Sage
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116.6K Messages
7 years ago
Read the offer. It was not for $650. It was for UP TO $650. Just like every other carrier offer.
You could have kept the phones, but ATT would not pay you anything, and you would still owe T-mobile the $1,200.
BTW you can't sue your wireless carrier, Supreme Court says you can't. Especially not when you're wrong.
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Ericagr
Scholar
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51 Messages
7 years ago
I didn't need $650 for each line {keep it courteous}
They are 1000's of complaints concerning this . program . [Per Guidelines: Keep it Relevant and Appropriate]. I am willing to go the distance for this because no one should have to pay a $1200 bill just to switch. What's the purpose? Maybe you have a lot of money to waste but I am a working mother of 3 and I don't.
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
Yes there are many complaints from people who got no credits at all. Based on your post, you got exactly what you were supposed to get. Besides, how is it ATT's fault your old carrier is billing you $1200 to leave? You ask what's the purpose. The reason to switch should only be because you were unhappy with your old carrier's coverage or plans. As stated previously, the switch offer at best is break even, it is not a money making offer. Yes, you may well have been better off not trading the phones in since your iPhones would have worked perfectly on ATT, but you still would have had that $1200 bill.
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Ericagr
Scholar
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51 Messages
7 years ago
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
Yes, your old phones were locked to T-Mobile but you do not pay to get them unlocked. You would have had to pay what you owed on the phones before T-Mobile would unlock them, but you do not pay for unlocking. You are right, you are not breaking even. You are getting what you owed on the phones, that's all, plus you had to buy new phones which cost more than what you owe. Did you think you were getting more? If so, why? You say you haven't gotten anything yet. You did get an initial credit when trading in the phones, didn't you? Granted, you can't use that credit to pay T-Mobile but you can use the money you don't have to pay to ATT to pay T-Mobile. You get the rest of your credit after you submit the final bill. Nowhere is it advertised that ATT would pay T-Mobile that I have ever seen. Please provide that proof.
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