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Suspended line overseas

I have had mixed conversations/explanations  with ATT about suspending a line when transferred overseas from the U.S.  in order to keep a line upon return which could be more than a year. Was charged an arm and a leg when phone automatically was turned back on without us receiving a notification of any kind. ATT did finally credit us back after hours of phone calls and multiple chats with various ATT departments. It was a nightmare. What are the rules and procedures, there seems to be no straight answer. Thank you.

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Accepted by beckyww
‎08-13-2018 9:47 AM

Re: Suspended line overseas

If you mean military, you don’t suspend, you cancel but they hold your number. Suspension does not stop billing. Procedures here: https://www.att.com/esupport/article.html#!/wireless/KM1045509. If you don’t qualify for the military cancellation, there is no other program I know of. Porting your number to google voice would be one way to hold your number.

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