07-26-2014 2:41 PM
07-26-2014 4:05 PM
It's a shame that credits weren't available, but that's not unusual. Sometimes they're available, but usually not unless there's a system mistake.
DId she not let you down easy?
Personally, I would've tried to use verbage, like, "We do value you as a customer, but there seems to not have been any sort of mistake and adjustments are currently unavailable. In the future, I'd reccomend attempting to make changes before your bill cycle closes."
Had she been rude? Was there some way she could have conveyed the same message (ie that it wasn't possible) in a more friendly and courteous manner?
Let's be honest, AT&T reps/manager should always leave you feeling like they wanted to help you. Getting a plan, keeping it beyond the end of the month, and then wanting to get a refund, is like returning milk after its sell-by date. It's just . . . too late. It doesnt hurt to ask, but realistically it's probably not going to happen, and expecting something unrealistic is just frustrating.
So, again, I'm not surprised about the facts, and neither should you, but they should have been provided in the best possible manner.
07-26-2014 4:27 PM - last edited on 07-26-2014 4:34 PM by Phil-101
Loganic---I appreciate your comment on this matter. However, when we signed up for the international plan with cust rep Rebecca, we were told repeatedly that unused minutes will be credited back to our account. So we relied on her statement thats why we signed up for the plan. And then we came back, called ATT and now theyre telling a diff. story. You think this is a joke? We TRUSTED her completely thats why we signed up for this!! And when the call was transferred to Stephanie, manager from KY, she wont even give credits at all! They say we were misinformed but whos fault is it huh...Loganic??? Because Rebecca, cust rep gave us the wrong info, so now we have to pay for her mistake??? Are you freaking kidding me??!!
Its a good not everybody that works at ATT are inconsiderate. When I was transferred to Shelley, another manager from KY, she agreed to give us credits. Why Stephanie cannot do the same thing that Shelley did for us is a big question mark. Maybe she thinks its gonna come out of her paycheck thats why she cant give any credits.
[edited for privacy-please do not post personal information - such as full names]
07-26-2014 4:38 PM
Oh and by the way, theres not even an APOLOGY from Stephanie about this issue. Good thing Shelly apologized. Why this Stephanie work in a service oriented department is beyond me. You can defend her Loganic all you want...I dont care. I stand by what I said and its true!