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Someone needs to change how the system works on computing pro ration

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Someone needs to change how the system works on computing pro ration

I've seen posts about this problem and it is frustrating when AT&T never really wants to accept that there is something wrong with either how the system works on pro ration or how they explain the details of computation. Either way, it sucks! It is like, AT&T would charge you for the entire billing cycle with your new plan and charge you with the pro rated amount from the start of the billing cycle up to when you upgraded your plan and charge you again of the pro rated amount of the new plan from when you upgraded your plan to the end of the cycle.

 

Illustration:

New Plan Charge (entire billing cycle) + Pro rated charge of old plan (start of cycle to when you change your plan) + Pro rated charge of the new plan (when you change your plan to end of cycle)

 

Looking at the bill, yes it is correct that you credited some unused talk and text and data of the old plan. Where did you credit this from? From the new plan? It doesn't make sense to credit the old unused data to the new plan. 

 

Overall, if you scrutinize the bill - how could you be charged more than the new plan amount when you didn't even use the new plan for the entire billing cycle? Doesn't make sense at all!!!

 

Looking at the complaints and other comments - this has been going on for years now. AT&T has to make a change. Do something about your system or do another round of training to customer service, making them more diverse on explaining things to customer.

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Message 1 of 3
Former Employee

Re: Someone needs to change how the system works on computing pro ration

Hello, cArtajoGR1978!

 

Thanks for posting. We appreciate your feedback, and I will be sure to forward your comments. If there is anything else you would like to add, please feel free to let me know via private message.

 

In the meantime, let me know if you have any other questions or concerns.

 

-Mariana

Message 2 of 3
ACE - Master

Re: Someone needs to change how the system works on computing pro ration


cArtajoGR1978 wrote:

I've seen posts about this problem and it is frustrating when AT&T never really wants to accept that there is something wrong with either how the system works on pro ration or how they explain the details of computation. Either way, it sucks! It is like, AT&T would charge you for the entire billing cycle with your new plan and charge you with the pro rated amount from the start of the billing cycle up to when you upgraded your plan and charge you again of the pro rated amount of the new plan from when you upgraded your plan to the end of the cycle.

 

Illustration:

New Plan Charge (entire billing cycle) + Pro rated charge of old plan (start of cycle to when you change your plan) + Pro rated charge of the new plan (when you change your plan to end of cycle)

 

Looking at the bill, yes it is correct that you credited some unused talk and text and data of the old plan. Where did you credit this from? From the new plan? It doesn't make sense to credit the old unused data to the new plan. 

 

Overall, if you scrutinize the bill - how could you be charged more than the new plan amount when you didn't even use the new plan for the entire billing cycle? Doesn't make sense at all!!!

 

Looking at the complaints and other comments - this has been going on for years now. AT&T has to make a change. Do something about your system or do another round of training to customer service, making them more diverse on explaining things to customer.


For simplicity's sake, lets say your billing cycle runs from the 1st of the month to the last of the month and you upgrade your plan from $50 to $100 on the 15th of May. 

 

May 1: You are billed $50 for service from May 1 to May 31. 

May 15: Upgrade occurs.

 

June 1: You are billed $100 for service from June 1 to June 30. However, you also had that plan from May 15 to May 31, so you are billed the prorated amount for that half a month. That's $50. 

 

So far, your total bill is $150.

 

But...you already paid for service from May 15 to May 31 on the last bill! That's right, so AT&T "gives you back" the portion of the old plan from May 15 to May 31. That's $25, which is a credit (subtracted from what you owe).

 

That makes your bill $125 for June. 

 

In short:

 

     $100 (June 1-30)

+   $ 50  (May 15-31; new plan)

-    $ 25  (May 15-31; old plan)

-----------

     $125

 

Is that more clear?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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