So called 'restoral fee'

I have had my service suspended one time and had to manually call and make payment to have it restored. Ever since that date each new bill has another $45 restoral fee when my services were never suspended. I just spoke with an agent who said they were suspended on November 28 and I look at my pay history and I paid November 27 I just spoke with an agent who said they were suspended on November 28 and I look at my pay history and I paid November 27 soo?? Am I missing something!??!! I am aware that making a late payment is not ideal but to not have my services ended yet continually be charge for restoral fees that I have no proof of is making me crazy!! $161 a month is beyond ridiculous!