Signed up for BOGO iPhones in December 2015.... Still have not received credit for the free phones

@ArtFei 

IF you would like some assistance, there are some questions we need answers to:

1. What kind of phones were EACH of them? (2 answers)

2. Have your been late for any of your payments?

3. How many new lines at AT&T did you PORT IN at the time of purchase?

4. What SPECIFIC date did you purchase EACH phone?

5. Specifically, which Next plans were EACH of the phones on? Please check the # of payments on your bill for this.  WHICH plan was the free one on?

6. Who did you port in from?

I recommend hitting REPLY/QUOTE, then hit QUOTE and typing the SHORT answers next to the question in ALL CAPS or bold.

1. What kind of phones were EACH of them? (2 answers)  BOTH iPhone 6s

2. Have your been late for any of your payments? NEVER

3. How many new lines at AT&T did you PORT IN at the time of purchase? 4

4. What SPECIFIC date did you purchase EACH phone? 12/26/2015

5. Specifically, which Next plans were EACH of the phones on? Please check the # of payments on your bill for this.  WHICH plan was the free one on? DO NOT KNOW - DONE IN RETAIL STORE AND NOT TOLD

6. Who did you port in from? VERIZON

@ArtFei

 The Next installments are on your bill, please read it.

All 4 phones ave to be iPhone 6s/6s plus for 2 to be free.  

It was required for phones to be purchased with Next 24 with 30 total payments.  Since all else seems in order, I'm going to leap and assume it will not say 30 total payments.

You will have to contact ATT and pester them for an exception.   It may mean calling monthly to get credits.  @ATTMobilityCare.  

All 4 phones ave to be iPhone 6s/6s plus for 2 to be free.  ALL 4 PHONES ARE iPhone6s

It was required for phones to be purchased with Next 24 with 30 total payments.  Since all else seems in order, I'm going to leap and assume it will not say 30 total payments.  YES THE FAMILY PLAN IS WITH ALL LINES AS NEXT 24 WITH 30 TOTAL PAYMENTS FOR EACH PHONE.

I have been calling AT&T regularly for many many months.  I have spoken to different departments but mostly the Loyalty Department.  The Loyalty Department keeps saying they are submitting "Cases" but each time I contact them it is like it is the first time again.  Very frustrating.  What can I do next?

@ArtFei

Message through the forum to @ATTMobilityCare.  

Ask them to review your account.

Specifically ask them WHY credits are not applied against the 2 phones.  Keep hammering WHY.  

Im sick to death of them saying, "it looks like you qualify " or something similar, but credits never arrive.   In most cases they can see why customer didn't qualify, or why the promo didn't work, but lack the stones to tell the truth.  The customer deserves the truth, or ATT has to pay up. (SMH)

Based on your information, it's time to get the big paddle.  Give them this bill period to pony up all back credits.  If they don't file a complaint with the BBB and/or state AG office.  

Please keep coming back to update.  

You can tag me personally with the @ symbol before my screen name.   

 (Oooo.  Edit common errors.  I think I'm ticked off)

@ArtFei Looks like @lizdance40 followed up with you and you're probably good to go.

The only think I'm not certain about is the date of the promo that far back. But @lizdance40 usually keeps track of those things so that should be good! Go send @ATTMobilityCare a message and let's figure this out...

Please let me know how it turns out so I know whether to suggest this again to somebody...