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Sick of AT&T

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Sick of AT&T

I'm finally going to Sprint or Verizon. I have been staying at the hospital for 3 weeks with my mom who had a brain aneurysm. My husband works overseas and I make sure the Bill's are paid on time when hes gone. I totally spaced since I've been in the hospital with my mom and acct got suspended. I asked for a payment extension of a week and they said no. I've done one in the past with no problems, and now their customer service people are of no help. I'm done! 

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Message 1 of 5
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Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎10-21-2019 1:58 PM

Re: Sick of AT&T

payment arrangements must be made before the due date by logging into your account arrangements cannot be made by calling in as its all automated and cant be overridden by support,  your angry at at&t  because you didnt pay your bill and wont turn your phone on? and your angry at support that has no ability or authority  to make arrangements or turn your phone on? at this point unfortunately they will require you bill be paid in full to a zero balance before services are restored and could possibly require a deposit ,.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 5
ACE - Expert

Re: Sick of AT&T

I asked for a payment extension of a week and they said no. I've done one in the past with no problems

Had you asked for an extension before you were past due, you would have gotten it. Once you are past due, it’s too late. I’m pretty sure you’ll find Sprint and Verizon will do the same thing.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 5
Contributor

Re: Sick of AT&T

I didnt know it was past due 😞  i have been in the hospital with my mom, who had a brain aneurysm and then a heart attack coming out of surgery. I havent left her side for 3 weeks, I have been averaging about 3 hours of sleep a night and the past few weeks are a blur honestly. I just spaced. Just a little compassion would have been nice is all. I've been a customer for years and always paid my bill on time  A $300 a month bill at that. Guess it's just too much to ask these days...

Message 4 of 5
ACE - Sage

Re: Sick of AT&T


@Andreabryant6 wrote:

I didnt know it was past due 😞  i have been in the hospital with my mom, who had a brain aneurysm and then a heart attack coming out of surgery. I havent left her side for 3 weeks, I have been averaging about 3 hours of sleep a night and the past few weeks are a blur honestly. I just spaced. Just a little compassion would have been nice is all. I've been a customer for years and always paid my bill on time  A $300 a month bill at that. Guess it's just too much to ask these days...


I’m sorry about you mom.  Hope she’s recovering.  
I marked the correct answer, but both earlier replies are correct.  The system is purposely automated to avoid people from making exceptions.   CSR CANNOT override the system.   The system has been automated for several years now because At&t found too many abuses by customers and customer service.   

Everyone gets equal treatment.  No matter how long they are with AT&T.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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