Service Suspended how long before it will be terminated?

Service Suspended how long before it will be terminated?

My service has been suspended due to a past due balance.  I got a call stating my account could be terminated if I do not pay but did not state when that would occur so I want to know how long can my account be suspended before they terminate it.  Haveing that information is helpful as I want to get my service turned back on but am short on funds due to unemployment.  

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Community Manager

Re: Service Suspended how long before it will be terminated?

[ Edited ]

Hello guyseattle,

 

Unfortunately, there is no specific time frame that we can give you. The best thing to do is to contact AT&T's customer care at 1-800-331-0500 or by Chat to discuss your options.

 

Thank you,

Dmitriy


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Accepted by ATTDmitriyCM (Community Manager)
‎09-30-2015 1:39 AM

Re: Service Suspended how long before it will be terminated?

Hey guyseattle
There's no for-sure set time. Based on my personal experience, you get suspended 1-3 weeks past due. You might go from suspended to cancelled 4-7 weeks past due.
So, if you were suspended without an extension of some kind, you probably have 2-3 weeks.
If you were suspended with an extension, you might not have as long.
There's a lot of variety between accounts, circumstances, history, so take it with a pinch of salt.

-Alex
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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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