Service Suspended how long before it will be terminated?

Service Suspended how long before it will be terminated?

My service has been suspended due to a past due balance.  I got a call stating my account could be terminated if I do not pay but did not state when that would occur so I want to know how long can my account be suspended before they terminate it.  Haveing that information is helpful as I want to get my service turned back on but am short on funds due to unemployment.  

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Community Manager

Re: Service Suspended how long before it will be terminated?

Hello guyseattle,

 

Unfortunately, there is no specific time frame that we can give you. The best thing to do is to contact AT&T's customer care at 1-800-331-0500 or by Chat to discuss your options.

 

Thank you,

Dmitriy


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
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Employee

Re: Service Suspended how long before it will be terminated?

Hey guyseattle
There's no for-sure set time. Based on my personal experience, you get suspended 1-3 weeks past due. You might go from suspended to cancelled 4-7 weeks past due.
So, if you were suspended without an extension of some kind, you probably have 2-3 weeks.
If you were suspended with an extension, you might not have as long.
There's a lot of variety between accounts, circumstances, history, so take it with a pinch of salt.

-Alex
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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