Reply
Posted Dec 25, 2013
3:51:33 AM
Service Suspended how long before it will be terminated?

My service has been suspended due to a past due balance.  I got a call stating my account could be terminated if I do not pay but did not state when that would occur so I want to know how long can my account be suspended before they terminate it.  Haveing that information is helpful as I want to get my service turned back on but am short on funds due to unemployment.  

My service has been suspended due to a past due balance.  I got a call stating my account could be terminated if I do not pay but did not state when that would occur so I want to know how long can my account be suspended before they terminate it.  Haveing that information is helpful as I want to get my service turned back on but am short on funds due to unemployment.  

0
(0)
  • Rate this reply
View profile
Solved
Dec 26, 2013 10:27:55 AM
0
(0)
Employee
Hey guyseattle
There's no for-sure set time. Based on my personal experience, you get suspended 1-3 weeks past due. You might go from suspended to cancelled 4-7 weeks past due.
So, if you were suspended without an extension of some kind, you probably have 2-3 weeks.
If you were suspended with an extension, you might not have as long.
There's a lot of variety between accounts, circumstances, history, so take it with a pinch of salt.

-Alex
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Accepted Solution

Service Suspended how long before it will be terminated?

2,552 views
2 replies
(2) Me too
(2) Me too
Post reply
Cancel
Submit
View all replies
(2)
0
(0)
  • Rate this reply
View profile
Dec 26, 2013 9:30:58 AM
0
(0)
Community Manager
Edited by ATTDmitriyCM on Dec 26, 2013 at 9:32:30 AM

Hello guyseattle,

 

Unfortunately, there is no specific time frame that we can give you. The best thing to do is to contact AT&T's customer care at 1-800-331-0500 or by Chat to discuss your options.

 

Thank you,

Dmitriy


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Hello guyseattle,

 

Unfortunately, there is no specific time frame that we can give you. The best thing to do is to contact AT&T's customer care at 1-800-331-0500 or by Chat to discuss your options.

 

Thank you,

Dmitriy


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Service Suspended how long before it will be terminated?

[ Edited ]
2 of 3 (2,472 Views)
0
(0)
  • Rate this reply
View profile
Solved
Dec 26, 2013 10:27:55 AM
0
(0)
Employee
Hey guyseattle
There's no for-sure set time. Based on my personal experience, you get suspended 1-3 weeks past due. You might go from suspended to cancelled 4-7 weeks past due.
So, if you were suspended without an extension of some kind, you probably have 2-3 weeks.
If you were suspended with an extension, you might not have as long.
There's a lot of variety between accounts, circumstances, history, so take it with a pinch of salt.

-Alex
Hey guyseattle
There's no for-sure set time. Based on my personal experience, you get suspended 1-3 weeks past due. You might go from suspended to cancelled 4-7 weeks past due.
So, if you were suspended without an extension of some kind, you probably have 2-3 weeks.
If you were suspended with an extension, you might not have as long.
There's a lot of variety between accounts, circumstances, history, so take it with a pinch of salt.

-Alex
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Service Suspended how long before it will be terminated?

3 of 3 (2,466 Views)
Solution
Share this post
Share this post